Customer Contact Centre Advisor

2 weeks ago

Manchester M RZ, United Kingdom Electiva - Manchester Full time

At Transform, we believe in enhancing lives—not just for our patients, but for our team too. As a trusted name in healthcare, we lead the way in outstanding care, continuous innovation, and unwavering ethical standards. We care more—about people, progress, and making a meaningful impact every day.

We're looking for a passionate and driven Patient Bookings Coordinator to join our Telephone Contact Centre Sales Team in a part-time capacity. If you thrive on meaningful conversations, compassionate connections, and helping people take life-changing steps, this role offers a rewarding opportunity to do just that.

What You'll Do

  • Engage with potential patients via outbound and inbound calls, live chat, and call-back requests—offering reassurance and expert guidance

  • Build genuine relationships and help patients book consultations with our expert surgeons

  • Work in a fast-paced, results-driven environment where empathy, communication, and enthusiasm are key

  • Receive full training—whether you come from healthcare, sales, or customer service, we'll support your success

What We're Looking For

  • A people-first mindset—someone who listens, understands, and truly cares

  • Confident communication skills, both written and verbal, to make patients feel informed and comfortable

  • A motivated, positive, and target-driven individual who thrives on success

  • Resilience, patience, and adaptability—no two conversations are the same

  • Strong computer skills with accurate data entry and navigation abilities

What You Can Expect

  • £12.21 per hour, with the potential to earn a strong commission based on performance

  • Flexible part-time hours, with evening and weekend shifts expected as part of the role

  • A supportive, high-energy team environment where your work makes a real difference

If you're ready to help change lives—and grow your career in a meaningful way—join Transform and be part of shaping the future of healthcare.

Job Type: Part-time

Pay: From £12.21 per hour

Expected hours: 16 – 24 per week

Benefits:

  • Additional leave
  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Manchester M22 4RZ: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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