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Head of Systems

3 weeks ago

Manchester, New Hampshire, United Kingdom Adanola Full time £80,000 - £120,000 per year

Adanola is entering an exciting phase of rapid growth. As we scale internationally, expand our product ranges, and continue doubling revenue, we're looking for a Head of Systems to own the technology backbone that keeps everything running seamlessly.

You will own the platforms and integrations that power our end-to-end business operations, from NetSuite to Shopify to 3PL systems, you'll ensure our systems scale reliably during launch spikes, peak trading and international expansion.

We believe accurate actuals, strong product & inventory integrity, and exceptional operator experience are competitive advantages. You'll be responsible for maintaining these foundations as complexity grows.

Responsibilities:

Systems & Infrastructure

  • Ensure NetSuite, Shopify and all 3PL/WMS integrations perform flawlessly during launches, campaigns and peak trading.
  • Define and oversee a resilient systems environment that scales and drive platform optimisation and readiness for high-volume events and multi-region/channels scaling.
  • Provide strategic direction for all business platforms, shaping how they evolve as Adanola grows.

Systems Integration & Data Flow

  • Own the architecture ensuring real-time accuracy of orders, inventory, customer and financial data across all systems.
  • Lead proactive monitoring and issue prevention frameworks.
  • Own the long-term systems architecture for scalability, resilience and speed.

Service Delivery & Support

  • Establish SLAs, KPIs and reporting for system uptime, support response and integration health.
  • Manage vendors, partners and SaaS providers to deliver best-in-class performance.
  • Lead a systems support function that resolves issues rapidly and removes operational friction.

Process & Continuous Improvement

  • Lead cross-functional process design and optimisation initiatives.
  • Own system and integration enhancement projects end-to-end.
  • Improve workflows, eliminate manual processes, and optimise system performance across departments.
  • Lead integration projects that unlock future growth (international expansion, marketplace integrations, wholesale, retail and new fulfilment models)

AI Enablement & Automation

  • Partner with teams across the business to identify opportunities for AI-augmentation and automation.
  • Prototype and scale solutions using n8n, ChatGPT, Claude and platform-native AI tools.
  • Champion a culture of intelligent automation and continuous improvement.

Security & Compliance

  • Oversee cybersecurity tooling and access control policies
  • Ensure GDPR compliance and data governance
  • Maintain disaster recovery and continuity planning

Team Leadership

  • Develop, manage and mentor its team fostering innovation and continuous improvement.
  • Coordinate with cross-functional teams to ensure that systems are meeting the needs of all departments.

What Success looks like

Zero revenue-impacting system failures during peak periods

Integration issues resolved in hours, not days

Automated processes replace manual workarounds across departments

Systems scale seamlessly as business complexity increases

Your team becomes the enabler, not the bottleneck

Experience

Proven experience managing NetSuite/Shopify in a high-growth D2C or omnichannel brand (£50M+)

Deep understanding of order-to-cash, inventory management, and fulfillment flows in fashion/retail

Hands-on systems administration. You fix problems, not just delegate them

Project leadership on complex integrations, system upgrades, vendor management

Ability to translate technical decisions into business outcomes for non-technical stakeholders

Why Adanola?

We're on a mission to become the go-to destination to shop your everyday uniform and we're looking for talented, positive people to work towards this goal. As the company continues to grow at a fast pace, it's an exciting time to be part of the journey. So, if you're passionate, driven, and ready to make a real impact, we'd love to hear from you

Some of the benefits we offer our employees:

  • Business-wide bonus structure
  • Private Medical Insurance
  • Flexible workplace (3 days a week in our Manchester office)
  • 33 days holiday (inclusive of Bank Holidays)
  • Day off on your Birthday
  • 50% staff discount