Administrator

About the BusinessMediFintech is proud to now be part of Quilter plc, a FTSE 250 wealth manager. This partnership strengthens our long-term commitment to supporting healthcare workers and the professionals who advise them. Importantly, it remains business as usual for our clients — our services, reports, and expert support are unchanged, with the added benefit of Quilter's backing.

MediFintech provides expert NHS pension analysis and support to financial advisers, accountants, NHS pension scheme members, NHS employers, and other organisations, including the NHS Business Services Authority (NHSBSA).

Its specialist team helps clients understand and navigate the complexities of NHS pensions. They provide tailored guidance on the financial impact of decisions such as adjusting working hours, entering salary sacrifice arrangements, or taking on additional responsibilities. By modelling these scenarios, they assess how such choices may affect future pension benefits and annual allowance tax implications. The team also specialises in identifying and correcting errors in annual allowance tax charges and NHS pension records, addressing both systemic and individual issues to ensure accuracy.About the Role

Level: 2

Department: MediFintech – Financial Planning

Location: Blackpool, United Kingdom

Contract Type: Permanent

Regulated/Non-Regulated: Non-Regulated

As an NHS Pensions Admin Support, you will provide essential administrative assistance to the NHS Pension Consultants and the wider team. Your role will focus on supporting the delivery of pension services, ensuring data accuracy, and maintaining smooth client and internal processes. Your attention to detail and organisational skills will be key to the team's success.

Key Responsibilities:

• Assist with client onboarding by preparing documentation and liaising with internal teams.
• Gather, check, and input client information into internal systems.
• Follow up with clients and third parties for outstanding paperwork or data.
• Maintain regular communication with clients to provide updates on case progression (as directed).
• Support the preparation of NHS pension analysis by collating relevant data.
• Ensure all records are accurate and up to date.
• Help monitor compliance with internal processes and regulatory requirements.
• Provide general administrative support to the NHS Pension Consultant and team.

About You

We welcome applications from individuals who:

• Experience in an administrative role, ideally within financial services, accountancy, payroll, or pensions.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Strong organisational skills and ability to manage multiple tasks efficiently.
• High attention to detail and accuracy in data entry.
• Good written and verbal communication skills.
• Confident in regularly communicating with customers over the phone.
• Willingness to learn about NHS Pension Scheme processes.
• Professional, reliable, and able to work well as part of a team.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

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