Delivery Manager

Job Description

• Job Title: Delivery Manager

Band:
4

Salary:
£48,027 - £53,310

Location:
Liverpool/Newport/Birmingham

Terms:
Permanent

Hours:
Full Time

Closing Date: 16th November 2025
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Are you passionate about delivering and supporting software services that power digital transformation and support the Government's digital agenda? Do you want to play a crucial role in aiding CCS £30bn procurement operation? Join us in delivering new and improved digital services that power the Nation.
Job Summary
As a Delivery Manager you will be accountable for the effective delivery of critical products and services. Working for the Senior Delivery Manager, you will have experience of delivering across a range of products and services, managing them throughout the entire product life cycle.

Directorate Overview
The Digital & Data Services (DDS) directorate is at the heart of CCS's digital transformation journey, responsible for delivering modern, efficient, and user-centred digital services that support over £30bn of public sector procurement annually. We're building a world-class digital capability that will revolutionise how the public sector buys common goods and services.

Team Summary
The role of the Delivery Manager sits within the newly established Delivery Capability Domain within the Digital Data & Services Directorate (DDS).

Key Accountabilities
The duties listed are indicative, not exhaustive. The post holder may be required to undertake additional duties or assume other roles as reasonably required by the business to deliver services and achieve objectives. Any changes will be managed in line with HR policies, capability, and security requirements.

• Facilitating Scrum ceremonies for a delivery team; support teams to adopt Agile best practices.
• Promote and support standardised delivery practices within the organisation, encouraging continuous improvement and innovative working methods.
• Help ensure teams have the appropriate resources to meet their delivery goals.
• Collaborate with business stakeholders to support the efficient delivery of products and services within your area.
• Ability to use metrics to help teams achieve their goals and identify areas for improvement.
• Build positive relationships with technical teams, Product Owners, senior stakeholders, management, and external contractors, ensuring effective communication and governance.
• ensure milestones, project plans and risks are managed and maintained
• Help delivery teams visualise outcomes, prioritise work, and determine minimum viable products (MVPs).
• Assist in managing contracted suppliers by helping establish clear expectations, ensuring contractual compliance, and supporting communication to meet quality and deadline requirements.

Essential Criteria (to Be Assessed At Application Stage)

• Experience working as an Agile Delivery Manager, Scrum Master, with an understanding of agile methods.
• Experience of delivery planning, managing project stages, and estimating work within sprints using techniques such as story pointing.
• Able to recognise and manage risk and dependencies between different teams or services and coordinate their work to support smooth delivery.
• Experience working with teams such as Product Managers, Developers, Testers, User Researchers, and Service Designers involved in delivering software products.

Success Profiles (to Be Assessed At Interview)
You will be assessed against the following
Behaviours:

• Delivering at Pace
• Communicating and Influencing
• Making Effective Decisions
• Working Together

You will be assessed against the following
Technical Skills
(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

• Agile and Lean Practices
• Delivery planning and risk management

Please note that as part of this recruitment process, if you are unsuccessful at interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.
What we will offer you, here are some of the benefits you can expect:

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will
reward
your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact

Working flexibly, delivering outcomes
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The interviews will commence 3rd/4th/5th December

either at one of our offices or via video with interview times and dates to be confirmed.

To find out more about our recruitment process please click
here

Please note:
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our
candidate guidance
for more information on appropriate and inappropriate use.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners' Recruitment Principles details of which can be found at

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

*Working for the Civil Service*
The Civil Service Code sets out the standards of behaviour expected of civil servants.

*Complaints Procedure*
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles details of which can be found at

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

Internal candidates should apply using their Workday account. Please use the careers hub for your application.