Family Support Officer

CF Group – Family Support Officer

CF Group is dedicated to safeguarding and promoting the welfare of children and young people, and we expect all staff to uphold and actively support this commitment.

At CF Group, our vision is to help children, young people, and families achieve the best possible outcomes by providing exceptional, bespoke interventions. We deliver trusted, person-centred children's homes, education, and social work services, with a resolute focus on enabling positive change.

We are proud of our values:

• We care – our work is guided by the individual needs of each child, young person, and family.
• We don't judge – everyone has a voice to be heard and a story to be told.
• We're child-led – every service is bespoke and designed around individual needs.
• We're trusted – we're proud to be the first-choice provider for many of our partners.
• We're determined – we work relentlessly toward positive outcomes, using skill and innovation to overcome challenges.
• We're united – our strength lies in our people and the way we work together.

Are you a compassionate, organised individual who enjoys supporting families and building positive relationships?

We're looking for a Family Support Officer to join our team at CF Education. You'll play a key role in working alongside families, education staff, and external professionals to ensure children and young people are supported to engage in education and overcome barriers to learning.

This is a varied and rewarding role combining communication, problem-solving, and partnership working. From acting as a key point of contact for families, to attending meetings and supporting access to education, health, and social care services, your work will make a real difference to the lives of the families we support.

Who Are We Looking For?

Someone who:

• Enjoys working closely with families and understands the importance of clear, supportive communication.
• Can build positive, trusting relationships and act as a consistent point of contact.
• Is calm, resilient, and solution-focused, even when managing complex situations.
• Is flexible and adaptable, thriving in a role where no two days are the same.
• Understands safeguarding, confidentiality, and GDPR, and is committed to promoting the welfare of children and young people.
• Is organised, proactive, and confident working independently as well as collaboratively with a wider team.

Key Responsibilities

• Support families to understand and engage with CF Education, including SEN processes and expectations.
• Act as a key point of contact for families, ensuring clear, timely, and supportive communication.
• Provide information, guidance, and signposting to education, health, and social care services.
• Work collaboratively with education staff to support pupil engagement and family involvement.
• Liaise with external professionals and agencies to ensure families receive coordinated and appropriate support.

What Will You Be Doing?

• Conduct initial assessment meetings with families to support planning for bespoke educational provision.
• Maintain regular contact with families, responding to queries and concerns sensitively and professionally.
• Identify barriers to attendance and engagement through visits and calls, working with the team to find solutions.
• Attend and contribute to multi-agency meetings, ensuring actions are followed up and recorded accurately.
• Record all notes, communications, and documentation securely using CF Group's MIS system.

This role includes a mix of office-based work and visits to students and families across multiple local authorities.

Qualifications and Experience

Essential

• GCSEs (or equivalent) in English and Maths.
• Strong understanding of safeguarding legislation, including KCSIE.
• Excellent written and verbal communication skills.
• Knowledge of GDPR and confidentiality requirements.
• Ability to use Windows-based IT systems to manage records, reports, and documentation.
• Willingness to travel as required.

Desirable

• Experience in a family support or family liaison role.
• Experience within the UK education system.
• Experience as a DSL or DDSL, including relevant training.
• Experience using safeguarding systems such as My Concern.

Attitude and Personal Attributes

• Warm, friendly, and approachable, with the ability to build rapport quickly.
• Calm, positive, and resilient under pressure.
• Proactive, resourceful, and able to take initiative.
• Flexible and adaptable in approach.
• Highly organised, able to manage a diary, prioritise effectively, and meet deadlines.

Working Pattern:

• 40 hours per week – 8:30am to 5:00pm (8:00am to 4:30pm on Fridays)
• Working 39 weeks Term Time, plus 3 weeks

Why Join CF Group?

You'll be joining a values-led organisation where families are at the heart of everything we do. This is an opportunity to make a genuine difference, working as part of a supportive and united team committed to improving outcomes for children and young people.

Do you thrive in a role where every day brings something different?

If you're passionate about supporting families, ready to get stuck in, and motivated to make a meaningful impact, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• On-site parking
• Referral programme

Experience:

• Qualifications in English and Maths (GCSE or equivalent): 1 year (required)
• family support or family liaison role: 1 year (preferred)
• UK education system: 1 year (preferred)
• DSL or DDSL and relevant training undertaken: 1 year (preferred)

Work Location: In person