Tusker Contract Admin Advisor

Join to apply for the Tusker Contract Admin Advisor - Watford role at Lloyds Banking Group. End Date: Thursday 18 December 2025. We support flexible working – click here for more information on flexible working options. Flexibility in when hours are worked. Job Description Summary Based in Watford. Job Description Job Title: Contract Management Advisor Salary: £30,609 rising to £31,809 as of April 2026 Location: Watford Hours: Full‑time Working pattern: Hybrid – at least 3 days per week (60%) at the Watford office. During training, new starters are required to work in the office 5 days a week until fully trained. As an inclusive employer, we offer workplace adjustments for colleagues with disabilities, including long‑term health and neurodivergent conditions, where reasonable. About This Opportunity Efficient, effective and accurate end‑to‑end management of the administration and customer interactions for all in‑life and end‑of‑contract agreement amendments. Support the team, customers and drivers by carrying out accurate administrative duties, while expanding your skill set to ensure our drivers and customers experience the best service. About Us We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. We’re an award‑winning car leasing company that has been providing company car and tax‑efficient car benefit schemes since 2009. We help organisations offer employees low‑impact vehicles and support planet‑positive mobility. We offset the carbon emitted by each salary‑sacrifice car through our schemes. What You’ll Need Provide exceptional customer service via first‑contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs through phone and email. Own any interaction through to completion, proactively chasing responses internally and externally where needed. Liaise with drivers, see things from their perspective, and deliver difficult messages while educating drivers. Manage internal and external systems, ensuring high attention to detail in keeping information accurate and up to date. Ensure all amendments are captured on the agreement and that we adhere to all employer‑specific details. Manage yourself with strong organisational and time‑management skills, and work effectively as part of a team. And Any Experience Of These Would Be Really Useful Salesforce is desirable but not essential. High attention to detail including numeric proficiency. Excellent verbal and written communication skills in a polite and professional telephone manner. Able to handle conflict confidently. An inquisitive nature that asks questions about context and impact. About Working For Us Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We’re disability confident and welcome applications from under‑represented groups. Benefits Generous pension contribution of up to 15% Annual performance‑related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday, with bank holidays on top Range of wellbeing initiatives and generous parental leave policies Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr