Programme Manager

Programme Manager (Mechanical & Electrical Services) We have an exciting opportunity for a full‑time Programme Manager to join our Maintenance and Electrical Services Team. About The Team You will be part of the busy Mechanical & Electrical (M+E) Department within Housing Operations, undertaking a range of duties supporting the delivery of Gas and Electrical works across the city. About The Role As the M&E Department covers several different aspects of work, a varied and flexible approach is required to meet changing needs and tight deadlines for delivery through an active team. A firm understanding of construction/maintenance activities is desirable, with familiarity of Gas, Electric and Compliance Works. Ongoing support will be provided in technical areas as required, working closely with our Technical Managers. Responsibilities Managing a team of Programme Support Officers (6) providing support to trade staff, managers and contractors. Designing internal programmes of work to maximise delivery and efficiency of trade staff. Working with a broad range of managers to plan, programme and deliver critical compliance & safety elements. Ensuring materials are ordered, managed and accounted for. Ensuring finance rules are followed around the raising orders and paying invoices. Working in partnership with Finance to deliver robust finance reporting and conclude the year‑end accounts. Managing direct reports, complaints, and difficult situations. Leading a team in a dynamic department, managing issues and problems quickly and efficiently. Liaising with residents, peers and colleagues; communication and customer focus are essential. Qualifications & Experience NVQ Level 3 in Management (or equivalent) and at least 2 years of experience in a call centre or resource planning within a maintenance environment. Practical understanding of construction/property maintenance, including general repairs, void property management, asbestos, scaffolding, and damp reduction. Proven leadership ability to motivate a diverse team, manage performance and deliver results in a fast‑paced environment. Experience delivering high‑quality, customer‑focused services, ideally within social housing or public sector. Strong IT literacy, including MS Office and relevant systems (e.g. Total Mobile, Optimise, Business World). Excellent verbal and written communication skills; able to engage with stakeholders at all levels. Confident decision‑making and problem‑solving under pressure. Up‑to‑date knowledge of Health & Safety regulations and commitment to equality, diversity and inclusion. What We Can Offer You Salary: £37,280–£40,778 per annum (starting salary £37,280) with annual progression. Benefits include: Death in service benefit of 3 × salary and optional salary sacrifice shared cost AVC. Generous holiday 25–31 days, based on role and service. Flexible working options. Family‑friendly policies – Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for dependents. Training and development, including coaching and mentoring. Health and wellbeing support – Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and staff networks. Veteran‑friendly employer with the Armed Forces Covenant. Retail discounts and savings through the Southampton City Council benefits platform. Discounted memberships at local sports and fitness centres. Sustainable travel benefits – low emission car scheme, cycle to work, season ticket loans. Employee volunteering scheme with 2 paid days leave. Contact Email: mike.harvey@example.com Tel: 023 8083 4033 #J-18808-Ljbffr