ICT Apprentice

About Our Client:Our client provides IT services to support approximately 700 staff in 13 European, Middle East and North African country offices (English is the transactional language).Across EMEA they migrated email function to Office 365 (O365) in 2017 and has been expanding the use of the business productivity suite to include many of the Apps such as Teams, OneDrive, SharePoint Online, OneNote, Forms, Flow, Power BI, Planner and PowerApps along with improved communication via Skype for Business, Zoom and unified communications.The Role:Possible start date: ASAPMonday to Friday: There is a requirement for post holder to work flexibly with other members of the IT team in order to provide IT service to UK and European Offices between the hours of 8am – 6pm GMTTotal working hours: 35What you will do in your working day:The role will be to provide support (with the help of the IT Team) in the full range of IT computer problems, installing and configuring systems, diagnose hardware/software faults and solve technical application issues either in person or via remote connections. It is therefore essential that the applicant is aware this role requires you to be willing to learn a wide range of O365, application and network skill sets to deliver a first-class support service and ensure IT Support runs within agreed SLA’s.Specific Areas of ResponsibilityO365 AppsActive Directory maintenanceTeams administration and supportCreating new user accountsResetting passwordAssisting with on-going projectsSetup of new IT equipmentSupporting users with IT queriesCreating Purchase OrdersService Desk and General IT supportCyber awareness and actionContribute to the rollout of the laptop replacement programAssist in the management of business system implementationsThe training you will receive:Level 3 ICT qualificationAll training is undertaken online, through a combination of self-paced eLearning and live online classesFunctional skills in English and Mathematics, if requiredThings to consider:Our client reserves the right in consultation with employees to change base location according to organisational and departmental requirementsThere is a requirement for occasional out of working hours as and when neededQualifications required:GCSE or equivalent English (Grade A* - C 9/4) - EssentialGCSE or equivalent Mathematics (Grade A* - C 9/4) - EssentialAbout You:Good customer service for all support queries and adhere to all service management principlesThe ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standardsBe hard workingBe driven and enthusiastic to succeedWorking With Others:Work with Country office support staff to research the best solution to the IT related problemTalking staff/clients through a series of actions, either face to face or remotelyUnder Head of IT guidance, document scopes of work for IT project implementationsEstablish a good working relationship with staff and external users of the system as well as third party organisationsSupport the roll-out of new applications including procedural documentationCultivate Learning:Training and educating end-users with guidance on O365 capabilities and collaboration toolsDocument work performed through the ticketing system including details and outcomesProvide comprehensive inductions and orientation of applications and services to all new staff membersTake a hands-on proactive project management role in working with CIUK and Country offices to ensure project objectives are reachedWrite procedures to guide the businesses on how they can enhance their O365 skillsRaise the profile of CIUK IT Support services by creating internal communications advising enhancements and features of applications, how to get help and service availability etc.The Apprenticeship:Qualification: ICT Level 3Duration: 18 monthsWorkplace Pension #J-18808-Ljbffr