Senior Digital Service Owner

22 hours ago


Fareham, United Kingdom develop Full time

Global Delivery Consultant at developrec 🚀 Senior Digital Service Owner – Fareham – hybrid working with occasional site travel – 12-month contract We are looking for two experienced Senior Digital Service Owners to take strategic responsibility for the direction, delivery, and improvement of key digital service portfolios across a large, complex organisation. This is a high‑impact leadership role where you’ll define long‑term digital strategies, manage end‑to‑end service performance, and ensure consistent delivery across multiple service domains, including areas such as Cloud & Hosting, Collaboration Tools, Enterprise IT, Software Services, Engineering Platforms, and Workplace Technology. Key Responsibilities Lead the design and execution of a multi‑service digital strategy that meets both current and future business needs Manage the complete lifecycle of digital services from definition and delivery to continual improvement and decommissioning Collaborate with technical specialists, programme managers, and delivery teams to ensure services are high‑performing, secure, and business‑aligned Oversee governance and compliance with service standards, contracts, KPIs, and SLAs Act as the escalation point for operational or performance issues within your service area Track, analyse, and report on service quality metrics to inform improvement initiatives Build trusted relationships with senior stakeholders and gain buy‑in for digital transformation strategies Work in an agile environment, adapting priorities and delivery plans in response to changing business requirements Qualifications Extensive experience developing and delivering digital service strategies aligned to evolving business objectives Ability to bridge strategic vision with operational delivery across complex IT environments Proven success managing multiple digital services throughout their lifecycle — from inception to retirement Strong governance experience, ensuring adherence to SLAs, KPIs, and quality standards Experience working with varied delivery models: internal teams, contract staff, and third‑party suppliers Confident negotiating and managing service agreements and supplier performance Excellent leadership and communication skills, with a focus on collaboration and stakeholder influence Ability to manage competing priorities and drive outcomes in a fast‑paced, changing environment Experience developing digital roadmaps and turning them into measurable business impact Certifications: ITIL Level 3 (or equivalent) and experience with Agile delivery frameworks such as PMI‑ACP or Professional Scrum Master (PSM I). Employment Type Contract Seniority Level Mid‑Senior level #J-18808-Ljbffr



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