Helpdesk Advisor

6 days ago

Milton Keynes, United Kingdom CBRE Group, Inc. Full time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for A Helpdesk AdvisorAs a Command Centre Advisor, you will be responsible for providing a first‑class service to our client. You shall provide customer service by answering incoming service requests, via phone, email & online requests from sites on facility‑related issues to ensure service delivery is in line with SLAs.Responsibilities and daily activities:Maintain strong relationships across the Account, promoting the ‘One Team’ approach.Provide prompt and efficient service to sites via phone/CMMS system/email. Be able to triage tickets to national mobile engineers.Ensure customer contacts are handled well and the customer is given the best possible experience.Responsible for achieving a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.Runs, reviews, and distributes various customer service reports as necessary.Ensure the information provided is accurate and notes are updated to reflect status.Continual drive to improve areas of operation to maximize efficiency, to include processes, procedures, and service to the client.Active attendance and input at daily meetings.Proactively support a healthy and safe work environment through effective management of incidents and hazards.Ability to coach and mentor new joiners.Ensure compliance with all CBRE policies, procedures and directives.Additional responsibilities within reason to meet business demands.Qualifications and Skills:Customer focused and responsive attitude, able to deliver exceptional customer service to both internal and external customers.Advanced computer skills in Microsoft Excel and Word.Excellent communication (verbal & written) skills at all levels.GCSE passes in English and Maths.Strong work ethic.Calm manner and able to work under pressure.About CBRE Global Workplace Solutions:When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.Why CBREWe welcome all applicants.Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. #J-18808-Ljbffr

  • Helpdesk Advisor

    4 days ago

    Milton Keynes, United Kingdom CBRE Full time

    CBRE Helpdesk Advisor – Milton KeynesCBRE invites you to join our Global Workplace Solutions team in Milton Keynes, providing outstanding support to our Command Centre.Role SummaryAs a Helpdesk Advisor, you will deliver first‑class customer service via phone, email and online requests, ensuring service delivery aligns with SLAs and supporting our A...

  • Helpdesk Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Salisbury Group Full time

    **About The Role**: **Salisbury Group have an opportunity for a Helpdesk Advisor to join our team in Milton Keynes.** We are looking for an articulate, highly - professional, energetic and enthusiastic person to join this established team. Experience in a customer service, retail or a Helpdesk environment would be an advantage but not essential. What we...

  • Helpdesk Advisor

    6 days ago

    Milton Keynes, Milton Keynes, United Kingdom CBRE Full time £25,000 - £40,000 per year

    Milton Keynes - England - United Kingdom of Great Britain and Northern IrelandCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting forA Helpdesk AdvisorAs a Command Centre Advisor, you will be responsible for providing a first-class service to our client.You shall...

  • Helpdesk Advisor

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom CBRE Global Workplace Solutions (GWS) Full time £25,000 - £40,000 per year

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting forA Helpdesk AdvisorAs a Command Centre Advisor, you will be responsible for providing a first-class service to our client. You shall provide customer service by answering incoming service requests, via phone, email &...

  • Property Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Strictly Education Ltd Full time

    **Property Advisor** With over 2,000 schools, 900 academies, and 180 multi-academy trusts in more than 130 local authorities, we are proud to be a leading and largest provider of consultancy support services and technology led solutions to schools within the education sector in the UK. We enable our clients to reduce their administrative costs, remain...

  • Property Advisor

    1 week ago

    Milton Keynes, United Kingdom Strictly Education Ltd Full time

    **Property Advisor** - **Salary**:£35,000 plus paid work travel expenses - **Hours**:37.5 per week - **Contract**:Permanent - **Location**:Milton Keynes (Hybrid Office Based) with frequent travel in Oxford, Northamptonshire, Cambridgeshire, East Anglia, Derby and other customer locations. Supporting Education Group (SEG) services over 2,000 schools, 900...

  • Facilities Helpdesk Night Shift Agent

    6 days ago

    Milton Keynes, United Kingdom Ostara Systems Full time

    **Shift Pattern**: 4 days on, 4 days off rota. 8.30pm 7.30am As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day...

  • Helpdesk Agent

    2 weeks ago

    Milton Keynes, United Kingdom Ostara Systems Limited Full time

    OverviewWe have the following shift available working 40hrs per week. This is an office-based role with working hours from 11:30 to 20:30 based in our office in Milton Keynes. The schedule includes working every other Saturday and Sunday, with two days off during the week.An excellent opportunity has arisen for a Contact Centre Advisor to join a leading...

  • Helpdesk Agent

    3 days ago

    Milton Keynes, Milton Keynes, United Kingdom Ostara Systems Full time £25,000 - £40,000 per year

    An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment. The successful candidate will be at the start of the Customers journey using their excellent customer service skills to identify the customers requirements at their point of initial contact. Our advisors are...

  • Helpdesk Agent

    2 weeks ago

    Milton Keynes, United Kingdom Ostara Systems Full time

    We have various shifts available on a permanent basis, all including weekend working. As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over...