Helpdesk Advisor

4 days ago

Milton Keynes, United Kingdom CBRE Full time

CBRE Helpdesk Advisor – Milton KeynesCBRE invites you to join our Global Workplace Solutions team in Milton Keynes, providing outstanding support to our Command Centre.Role SummaryAs a Helpdesk Advisor, you will deliver first‑class customer service via phone, email and online requests, ensuring service delivery aligns with SLAs and supporting our A Command Centre.ResponsibilitiesMaintain strong relationships across the Account, promoting the ‘One Team’ approach.Provide prompt and efficient service to sites via phone, CMMS system and email; triage tickets to national mobile engineers.Ensure customer contacts are handled well and the customer is given the best possible experience.Achieve high customer and supplier satisfaction, applying logic and common sense to requests for assistance and escalating identified criteria in accordance with procedures.Update CMMS, customer service database and spreadsheets with updated service information.Run, review and distribute various customer service reports as necessary.Keep information accurate and notes updated to reflect status.Drive continual improvement of operations to maximize efficiency, including processes, procedures and service to the client.Attend daily meetings and participate actively.Support a healthy and safe work environment through effective management of incidents and hazards.Coach and mentor new joiners.Ensure compliance with all CBRE policies, procedures and directives.Take on additional responsibilities within reason to meet business demands.Qualifications & SkillsCustomer focused and responsive attitude, delivering exceptional service to both internal and external customers.Advanced computer skills in Microsoft Excel and Word.Excellent communication (verbal & written) skills at all levels.GCSE passes in English and Maths.Strong work ethic.Calm manner and ability to work under pressure.About CBRE Global Workplace SolutionsCBRE is a leading global provider of integrated facilities and corporate real estate management. We offer a dynamic, collaborative culture built on respect, integrity, service and excellence, and we value diverse perspectives and skillsets.Applicant AI Use DisclosureWe value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.Service line: GWS Segment. Seniority level: Entry level. Employment type: Full‑time. Job function: Information Technology. #J-18808-Ljbffr

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