IT Change Administrator

7 days ago

Bristol, United Kingdom Mitie Cleaning & Hygiene Services Full time

IT Change Administrator – Mitie Cleaning & Hygiene Services Join to apply for the IT Change Administrator role at Mitie Cleaning & Hygiene Services based at the Mitie Office in Keynsham, Bristol. The role supports the IT Change Manager to ensure the Mitie Change Management process is followed and that all proposed changes to the Mitie IT production environment are fit for purpose. Main Duties Review submitted RFCs (Request for Change templates) to ensure all required information is provided and can be progressed to approval. Work with colleagues and external contacts to seek additional information. Prepare a weekly list of changes for review at the IS RFC Review meetings and attend the meetings to document actions. Prepare reports and statistics using the change management database reporting function. Manage the IT Change Mailbox in conjunction with the IT Change Manager. Attend various meetings to provide information and status updates on RFCs. Identify potential candidates for Standard Change and create relevant Standard Change RFC templates. Deputise for the Mitie IT Change Manager as required. What We Are Looking For Strong administration skills with attention to detail. Excellent written and verbal communication skills. Structured, methodical approach with discipline to follow documented processes. Diplomacy and ability to remain calm under pressure, and confidence to push back when necessary. Effective decision maker who can take responsibility quickly. Team player who can work with minimal supervision. Ability to work with a variety of personalities to champion best practice. Experience working in a high‑pressure environment. Good working knowledge of Office 365. Available to attend the Keynsham office once a week (first month will require more frequent attendance). Experience in IT Change Management (desirable). Experience working with outsourced third‑party IT support provider (desirable). Experience with ServiceNow (IT Service Management tool) (desirable). Benefits Our market‑leading offering provides flexible benefits tailored to your lifestyle, including virtual GP consultations, salary finance, flexible holiday, critical illness insurance, dental treatment, technology discounts, high‑street discounts via MiDeals, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and Mitie Matching Share Plan. You will be recognised with Mitie Stars for outstanding work and enjoy opportunities for career progression through diverse training and development programmes. We are committed to an inclusive and accessible recruitment process. If you require reasonable adjustments due to a disability or long‑term condition, please let us know. Equality, Diversity & Inclusion Together our diversity makes us stronger. Apply now. Referrals increase your chances of interviewing by 2x. #J-18808-Ljbffr

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