Ramp Operations Agent

Join to apply for the Ramp Operations Agent role at London Southend Jet Centre Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues. Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational ✈ About the role I am a member of the Jet Centre team and work collaboratively to deliver a VIP service to discreet and confidential clientele. I support in the running of the day-to-day operation of the Jet Centre. I ensure consistent, excellent, and professional customer service is always provided to all internal and external customers. I play an integral role in the Ramp and Operations Team by ensuring all ramp and hangar activities are carried out safely and professionally. Key Responsibilities I ensure standard operating procedures; safe systems of work and ground operations manual are always followed correctly. I comply with GDPR processes when handling critical business and client information and data. I am responsible for manning the operations desk, where I will oversee a range of administrative tasks to ensure smooth and efficient daily operations I am the port of call for all ramp/hangar and aircraft operations when on shift. I support the Ramp and Operations Team in ensuring the ramp and hangar duties are always conducted safely and efficiently and take ownership of all aircraft on our ramp, ensuring a safe environment for both the clients and the Jet Centre. I ensure all handling requests are responded to appropriately and in a timely manner, whilst supporting my colleagues with the full process of actioning a flights request. I take control of the daily operational requests into the Jet Centre when on shift. I ensure all interactions with stakeholders are focused on being flexible and positive, providing our customers with a high quality and consistent service. I can demonstrate physical fitness and recognise a portion of my role is to regularly lift/or move baggage and/or equipment. I will be working outside in all weather conditions. I understand that London Southend Airport has a ‘One Team’ culture so there will be occasions where I myself identify the need to, or I am asked to, directly support or I am required to, undertake other activities to support the needs of the business. Skills, Knowledge and Expertise This role includes a level of driving, therefore applicants must have a full UK driving licence Previous aircraft ground handling experience Previous experience working with VIP’s, celebrities or sports teams (advantageous) Excellent verbal, non-verbal and written communication skills Intermediate computer literacy and proficiency with Microsoft Office programs If you require any reasonable adjustments regarding these points, please talk to us during the interview process. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Industries Airlines and Aviation #J-18808-Ljbffr