Cash Control Manager

We don’t just sell products. We inspire reading, learning, creativity and play . Because when people spend time doing what they love, it’s Time Well Spent . And with the right passion - It All Starts With You. Location Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham. Why The Works? 🏆 10th Best Big Company to Work For 2024 - 'Best Companies' We don’t just sell products. We inspire reading, learning, creativity and play. The Works . It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Cash Control Manager As our Cash Control Manager, you will confidently lead the daily reconciliation of all store payment transactions, ensuring The Works is protected against cash fraud at the store level. You'll ensure reconciliation processes are fit for purpose, identifying any store issues immediately when differences arise. Reporting and escalating issues in line with agreed business processes, you'll ensure the team actively engages with stores, ASMs, or Profit Protection to resolve issues. You will oversee all business bank accounts, reconciling them daily, manage the B2B sales ledger to minimise outstanding debit, handle web sales reconciliation, and manage employee expenses and credit cards. Leading a team of five, you'll motivate and develop them, ensuring expertise is spread across the team and everyone can fulfil their potential at The Works. You'll foster a strong customer service culture within the team to support our stores, B2B customers, and colleagues regarding expenses. Your Mission Manage & develop, lead your team with confidence through regular team meetings, one-on-ones, and training sessions. Ensure cash control processes are robust and adaptable, having control over all aspects of cash, card, and bank accounts, evolving with business changes. Operational efficiency, continuously review and challenge team workflows, striving for first-time accuracy. Project involvement, proactively support finance and wider business projects to ensure successful outcomes. Performance monitoring, report and monitor KPIs for the Cash team, engaging the team to incrementally improve performance. Effective communication, maintain strong communication within the finance team and with key internal and external stakeholders. Leading change, drive forward agreed initiatives within the finance team and wider business to successful conclusions. Support the business, provide excellent customer service, addressing issues and general enquiries on financial processing matters. Skills / Behaviours That Will Set You Apart Attention to detail, you have a forensic attention to detail to help us get things right the first time. Management skills, you actively support and develop your team to ensure that they reach their potential. Customer focused, you put the customer at the heart of everything we do. Strong work ethic, you have the commitment to go the extra mile to achieve excellence. Challenge the status quo, you can influence and constructively challenge when necessary to ensure we do the right thing. Initiative and Passionate, you use your initiative and have the energy and passion to make things happen. Teamwork and Collaboration, you believe in the power of teamwork and collaboration as the best way to achieve results. Networking and Relationships, you understand the importance of networking and building strong relationships. Self-Starter, you are a self-starter committed to driving your own development. As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers — it's a team. Being a great leader Align Goals with Values : Ensure that your team’s goals are clearly connected to the company’s values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission. Clear Communication : Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins. Role Model : Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador. Provide Feedback : Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner. Empower Your Team : Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth. Conflict Resolution : Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably. Empathy : Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships And let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are ‘The Works’ 💪 25% Colleague Discount - Plus, exclusive Double Discount days 😎 MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more 🏡 Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay. 🚀 Holiday – 33 days including bank holidays. 💃 Holiday Purchase - Purchase an additional 5 days 🎓 Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. 💸 Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens 🏬 Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works 💛 24 / 7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more 🩺 Healthcare Cash Plan – To support your everyday healthcare costs 🥳 And loads more – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading, learning, creativity and play 💛💙 Our Values We are Crafty 🎨 | Smart with what we've got. We are Caring 💛 | Heart in every action. We are Can-do 🚀 | Energy that gets it done. We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked You’ll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this . If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help #J-18808-Ljbffr