Customer Service Advisor
5 days ago
As a Customer Service Advisor, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In this role you will be responsible for supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. The role will involve: Providing helpdesk style support and advice via email and telephone, to our customers. Navigating internal systems with a strong understanding of processes Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. T to work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. Understanding all SearchFlow products, procedures and systems. About you You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. Previous experience in a customer services environment with a passion for delivering an outstanding customer experience is highly desirable. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Ability to multi-task, handle inbound and outbound queries via all our communication channels, whilst delivering the outstanding level of administrative support our customers expect. Able to work against performance targets surrounding quality and productivity. Be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. #J-18808-Ljbffr
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Customer Service Advisor
2 weeks ago
West Malling, United Kingdom Clearwater People Solutions Full timeAre you a confident Customer Service Advisor looking for a new challenge? We are working closely with a growing charity based in the Kent area to help grow their team. This is a hybrid role (after probation) with office visits expected 3 days per week. The role is currently a 12M FTC with a view to go permanent after this time. **Key Responsibilities for...
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Customer Service Advisor
1 week ago
West Malling, United Kingdom Connect2Staff Full timeWe are currently looking for a customer service advisor on a 12 month contract for our client based in Kings hill As a Customer Service Advisor you will be part of a team that is jointly responsible for ensuring that customer queries are being dealt with promptly and efficiently with KPI's met and a strong focus on first call resolution and excellent...
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Customer Service Advisor
4 days ago
West Malling, United Kingdom Insight Select Full timeCustomer Service Advisor 12 Month Fixed Term Contract | £24,700 | West Malling, Hybrid As a Customer Service Advisor, you will join an award-winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You’ll handle a variety of customer queries via phone and email, ensuring these are managed efficiently,...
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Customer Service Advisor
2 weeks ago
West Malling, United Kingdom Commercial Services Group Full time**Customer Service Advisor** **from £24,000pa** **Hybrid/Kings Hill, Kent** We are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment. **In...
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Customer Service Advisor
2 weeks ago
West Malling, Kent, United Kingdom Insight Select Full time £25,000 - £35,000 per yearCustomer Service Advisor12 Month Fixed Term Contract | £24,700 | West Malling, HybridAs a Customer Service Advisor, you will join an award-winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You'll handle a variety of customer queries via phone and email, ensuring these are managed efficiently,...
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Customer Service Advisor
2 weeks ago
West Malling, United Kingdom Landmark Information Full timeCustomer Service Advisor West Malling Fixed Term Contract 18 & 12 Months What it's like to work at SearchFlow : If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in...
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Customer Service Advisor
4 days ago
West Malling, United Kingdom Insight Select Full timeCustomer Service Advisor12 Month Fixed Term Contract | £24,700 | West Malling, Hybrid As a Customer Service Advisor, you will join an award-winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You’ll handle a variety of customer queries via phone and email, ensuring these are managed efficiently,...
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Customer Service Advisor
6 days ago
West Malling, United Kingdom Insight Select Full timeAs a Customer Service Advisor, you will join an award‑winning team dedicated to delivering exceptional support to customers in a dynamic and evolving industry. You’ll handle a variety of customer queries via phone and email, ensuring these are managed efficiently, professionally, and in line with service standards. This role is ideal for someone who...
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Customer Service Advisor
2 weeks ago
West Malling, Kent, United Kingdom Landmark Information Group Full time £25,000 - £35,000 per yearCustomer Service Advisor West Malling Fixed Term Contract 18 & 12 Months What it's like to work at SearchFlow:If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in...
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Charity Customer Service Advisor
5 days ago
West Malling, United Kingdom Connect2Staff Full timeWe are currently recruiting for a Charity Customer Service Advisor to join our client based within Kings Hill To review, investigate and make recommendations on all donation requests. To Carry out KYC/Anti money laundering requirements for all beneficiaries and account controllers. **Your duties will be** - To obtain and collate all documents required and...
