Customer Services Advisor
1 week ago
OverviewWiltshire College & University Centre have a great opportunity for a Customer Service Advisor – Contact Centre to join our team.Job Type: Permanent, Part Time 24.5 hours per week – to be worked over 5 days per week, 52 weeks per yearWorking pattern: Monday – Thursday 12.00–17.00 and Friday 12.00–16.30Closing Date: 19 November 2025About UsWiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.ResponsibilitiesProvide an exceptional service to students, families, and the wider community as the first point of contact.Handle course information, enrolments, and general inquiries via multiple channels.Answer calls, provide information, and manage messages.Support applications and assist with student enrolments.Offer high-quality service via phone, email, and web chat.Provide impartial guidance on courses, fees, finance, and entry criteria.The YouThe ideal candidate will have:Strong communication skillsPositive, customer-focused attitudeAbility to multitask in a fast-paced environmentAbility to be a team player with attention to detailEssential QualificationsHold a Literacy and Numeracy Level 2 qualification (GCSE A-C / 9-4) or equivalentBenefitsCompetitive salary30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas periodAutomatic enrolment into the Local Government Pension SchemeAccess to our Employee Assistance Programme (EAP)Discounts with a wide variety of retailersFree onsite car parkingApplication ProcessWiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in Keeping Children Safe in Education. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.We embrace diversity, recognise the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.To submit your application for this exciting Customer Service Advisor – Contact Centre opportunity, please click ‘Apply’ now.Please note: Your Application Form will be shortlisted against how your skills, qualifications and experience match the Essential and Desirable points on the Person Specification for this role, located at the bottom of this page as a downloadable document.Closing date: 19 NovemberShortlist date: 20 NovemberInterview date: TBC #J-18808-Ljbffr
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