Pathway Tracker and Failsafe Officer

Job Summary We have an exciting opportunity for a job role within MSK (Rheumatology & Pain) for a Pathway coordinator, to support the management of a professional administration service in the MSK service, and to all its users including patients, relatives and colleagues. Job Responsibilities You will also be responsible for validating our waiting lists to ensure there are no duplicates or unnecessary orders. To ensure delivery of the 18 week RTT target completing tracking for the MSK services across all consultants. You will be responsible for overall effective pathway management of both inpatient and outpatient activity. To actively be involved with monitoring specific patient groups. Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have applied for a Graduate visa or, prior to the anticipated start date, have successfully completed your course and applied for a Graduate visa. As per Home Office guidelines, the Trust is unable to offer sponsorship for this particular position. The advert will close at midnight on 10th December 2025. Interviews are due to be held on 18th December 2025. Support and Benefits At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. Our good work programme currently includes reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and a private outside area for colleagues to rest, refuel and recharge. We also support a good work‑life balance with flexible arrangements such as part‑time working, job‑share, term‑time working and flexible start and finish times. Qualifications Essential Educated to GCSE A – C or NVQ level 2/3 or equivalent Customer Service/Business Admin/ITQ or equivalent Desirable IT specialist, health informatics qualification or equivalent Team Leader/Management qualification Medical Terminology Certificate or equivalent Touch typing certificate or equivalent experience Secretarial qualification (RSA III) or equivalent experience Experience Essential Experience of administrative work Prioritising, planning and organising own tasks Working within guidelines and developing administrative processes Customer service and dealing with enquiries in difficult situations Data entry and producing reports Experience of IT packages – Microsoft Office Desirable Familiarity with Epic computer system Previous experience of working in the NHS Knowledge Essential Understanding confidentiality and data protection Understanding of customer services Office procedures Desirable Knowledge of Trust information systems Skills Essential Ability to work as part of a team Excellent communication skills including telephone, e‑mail and face to face Ability to organise and manage own timekeeping to schedule and deadlines Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents, both electronic and hard copy Ability to show attention to detail and accuracy Willing to take on and learn new skills Accurate and speedy typing and keyboard skills Good organisation skills Ability to use own initiative and work autonomously Additional Requirements Essential The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Together – Safe, Kind, Excellent. Demonstrate an understanding of Trust behaviour and values Legal and Eligibility Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure must be made to the Disclosure and Barring Service to check for any previous convictions. Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship will be considered alongside all other applications. Skilled workers need to provide a criminal record certificate for each country they have resided for 12 months or more in the last 10 years. Equal Opportunities Cambridge University Hospitals is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We welcome applications for all positions irrespective of age, disability, ethnicity, race, nationality, gender identity, sexual orientation, religion, marital status, pregnancy and maternity status or socioeconomic background. We welcome applications from the Armed Forces. Employer Details Cambridge University Hospital NHS Foundation Trust Addenbrookes Hospital – Division A, Hills Road, Cambridge, CB2 0QQ Website: https://www.cuh.nhs.uk #J-18808-Ljbffr