Assistance and Complaints Apprentice | Chesterfield Royal Hospital NHS Foundation Trust
1 week ago
Overview As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and ‘growing our own’ workforce of the future. With this in mind an exciting opportunity has arisen within the Assistance and Complaints Team for a 15 month contract to provide a comprehensive administrative role supporting our teams to resolve and respond to patient complaints. Interviews will take place in December 2025, with an aim for the role to start in January 2026. You will be supported to develop skills to undertake a wide range of interesting administrative and organisational duties, working closely with colleagues to provide a comprehensive, high‑quality administration and support service across Complaints and Patient Advice and Liaison (PALS). We are looking for a professional, courteous and responsive individual who wishes to gain a range of experience to help in their future career, hopefully within the NHS. You will be supported to work towards your NVQ level 3 in Business Administration, via a college provider. The 15 months will include 12 months of teaching with 1 tutor session a month and a 3 month end point assessment. You will be expected to be in the office for 4 days a week with 1 day a week study leave, to be agreed. This role is only available to those who are 18 and over, due to the type of service the team delivers. The role will include administrative duties such as healthcare records retrieval and distribution, data input to electronic systems, monitoring and responding to emails, filing, photocopying, diary management and room booking. Key priorities include ensuring tasks are completed in a timely manner, meeting deadlines and ensuring accuracy and confidentiality is maintained. The Assistance and Complaints Apprentice will be supported with tasks appropriate to their mandatory and chosen modules to fulfil an NVQ qualification. Our vision is to be a first‑class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports this vision – and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff be guided by our Proud to CARE values: COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeing RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits ENCOURAGEMENT – Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak‑up; and getting everyone involved in our future Please view the attached Job description and Person Specification for more information. Please use your application to demonstrate how you meet each point on the Person Specification. You will need to meet the essential criteria to be shortlisted. AI applications will not be accepted. This advert closes on Sunday 30 Nov 2025 #J-18808-Ljbffr
-
Assistance and Complaints Apprentice
2 weeks ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeAssistance and Complaints Apprentice The closing date is 30 November 2025 As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and 'growing our own' workforce of the future. With this in mind an exciting opportunity has arisen within the...
-
Chesterfield, United Kingdom Chesterfield Royal Hospital NHSFT Full timeOverview Applicants are invited for Physician Assistants post in Paediatrics. This is an exciting opportunity to join Chesterfield Royal Hospital to gain excellent experience in acute paediatric care within the Child Health department. Responsibilities You will be expected to work alongside 4 other Physician Assistants already in post as well as doctors and...
-
Chesterfield, United Kingdom Chesterfield Royal Hospital NHSFT Full timeAn exciting opportunity has arisen for Staff nurses with experience in paediatrics to join our Nightingale ward and the new Paediatric assessment units dedicated children’s nursing team at Chesterfield Royal Hospital. You will need to be able to work within the acute hospital environment on Nightingale Children’s ward and be responsible for allocated...
-
Chesterfield, United Kingdom Chesterfield Royal Hospital NHSFT Full timeAn opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic Receptionist/Administrator to work within our busy medical practice in the Chesterfield area. 1 x 37.5 hours per week – Full‑Time Ensure the reception area is manned and welcoming at all times. Process personal and telephone requests for...
-
Chesterfield, United Kingdom Chesterfield Royal Hospital NHSFT Full timeRole Overview An exciting opportunity has arisen for a Paediatric Nurse to join our Community Nursing Teach Team as Clinical Educator. We are looking for an experienced Paediatric Nurse who is compassionate, dynamic and has Paediatric clinical experience along with complex care experience. Responsibilities Co-ordinate and organise annual training programme...
-
Business Admin Apprentice
2 weeks ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeWe are looking to appoint a Business Admin Apprentice to work in Child Health, The Den within the Family Care Division. Working Monday - Friday, between 8am - 5pm (hours to be agreed). Excellent organisational skills and an ability to work under pressure are essential requirements together with great attentional to detail for ensuring data is recorded...
-
Assistance and Complaints Apprentice
2 weeks ago
Chesterfield, United Kingdom Transformationunitgm Full timeMain area Quality Governance Grade Apprenticeship Contract 15 months (Apprenticeship role) Hours Full time - 37.5 hours per week (Including one study day per week to support achievement of apprenticeship.) Job ref 166-CS-7501613Employer Chesterfield Royal Hospital NHS Foundation Trust Employer type NHS Site Chesterfield Royal Hospital NHS Foundation Trust...
-
Assistant Dietetic Practitioner
1 week ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeYou will work, as an apprentice, alongside dietitians based at Chesterfield Royal Hospital to support individuals that are malnourished and require oral nutrition support whilst completing a 3-year degree in Dietetics at SHU. This is a new course and on successful completion of this course you will become Health Care Professional Council (HCPC) registered...
-
Maternity Assistant
3 days ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeAn opportunity has arisen to join Chesterfield Royal Hospital as a Maternity Assistant within our Antenatal Outpatients Department The post holder will support and assist midwives in the delivery of holistic, high quality; evidence based antenatal and postnatal care to women and their families. The post holder will undertake unsupervised aspects of care and...
-
Clinical Imaging Assistant
2 weeks ago
Chesterfield, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full timeBASED AT Chesterfield Royal Hospital and surrounding satellite sites DIAGNOSTICS, CLINICAL SUPPORT & CANCER SERVICES IMAGING CARE UNIT Clinical Imaging Assistant Full Time and Part Time hours available (Total of 43.5hrs / week) **SALARY RANGE**: BAND 3 We have vacancies for Clinical Imaging Assistants within the Imaging Care Unit. One full time and one part...
