Assistance and Complaints Apprentice

Main area Quality Governance Grade Apprenticeship Contract 15 months (Apprenticeship role) Hours Full time - 37.5 hours per week (Including one study day per week to support achievement of apprenticeship.) Job ref 166-CS-7501613Employer Chesterfield Royal Hospital NHS Foundation Trust Employer type NHS Site Chesterfield Royal Hospital NHS Foundation Trust Town Chesterfield Salary £7.55 Apprentice Salary Salary period Hourly Closing 30/11/2025 23:59Assistance and Complaints ApprenticeJob overviewAs one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and ‘growing our own’ workforce of the future.With this in mind an exciting opportunity has arisen within the Assistance and Complaints Team for a 15 month contract to provide a comprehensive administrative role supporting our teams to resolve and respond to patient complaints. Interviews will take place in December 2025, with an aim for the role to start in January 2026.You will be supported to develop skills to undertake a wide range of interesting administrative and organisational duties, working closely with colleagues to provide a comprehensive, high-quality administration and support service across Complaints and Patient Advice and Liaison (PALS).We are looking for a professional, courteous and responsive individual who wishes to gain a range of experience to help in their future career, hopefully within the NHS. You will be supported to work towards your NVQ level 3 in Business Administration, via a college provider. The 15 months will include 12 months of teaching with 1 tutor session a month and a 3 month end point assessment. You will be expected to be in the office for 4 days a week with 1 day a week study leave, to be agreed.This role is only available to those who are 18 and over, due to the type of service the team delivers.Main duties of the jobThe role will include administrative duties such as healthcare records retrieval and distribution, data input to electronic systems, monitoring and responding to emails, filing, photocopying, diary management and room booking. Key priorities include ensuring tasks are completed in a timely manner, meeting deadlines and ensuring accuracy and confidentiality is maintained.The Assistance and Complaints Apprentice will be supported with tasks appropriate to their mandatory and chosen modules to fulfil an NVQ qualification.Working for our organisationOur vision is to be a first‑class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff be guided by our Proud to CARE values:COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our valuesAMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people’s health and wellbeingRESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefitsENCOURAGEMENT – Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak‑up; and getting everyone involved in our futureDetailed job description and main responsibilitiesPlease view the attached Job description and Person Specification for more information.Please use your application to demonstrate how you meet each point on the Person Specification. You will need to meet the essential criteria to be shortlisted.AI applications will not be accepted.Person specificationQualifications and TrainingAchieved or working towards GCSE / level 2 Maths and English (e.g., GCSEs, Level 2 Certificate, Diploma)ExperienceExperience of using Microsoft computer programmes; Word, Excel, Outlook, MS Teams, PowerPoint etc.Experience of meeting deadlines (including school and college work)Experience in an office environmentRecord and document productionResponding to emailsData inputCustomer care experienceSkills and KnowledgeWilling to undertake further trainingAccuracy and attention to detailUnderstanding of confidentialityAbility to build relationships with colleagues and service usersAbility to work with a range of databases/spreadsheets and software applications.Experience of working in a teamUnderstanding of the NHSPersonal AttributesCommitment to achieve all apprenticeship OutcomesProfessionalResponsiveDemonstrates our Proud to CARE ValuesDemonstrates Proud to CARE ValuesFlexible WorkingIf you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.UK Points‑based immigration systemApplications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.CommunicationsCommunications throughout the application process will be via e‑mail therefore please check your e‑mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospitalEmployer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr