Assistance and Complaints Apprentice

Assistance and Complaints Apprentice The closing date is 30 November 2025 As one of the largest employers in Chesterfield and North Derbyshire, Chesterfield Royal Hospital NHS Foundation Trust strives to be a trailblazer in recruiting Apprentices and 'growing our own' workforce of the future. With this in mind an exciting opportunity has arisen within the Assistance and Complaints Team for a 15‑month contract to provide a comprehensive administrative role supporting our teams to resolve and respond to patient complaints. Interviews will take place in December 2025, with an aim for the role to start in January 2026. You will be supported to develop skills to undertake a wide range of interesting administrative and organisational duties, working closely with colleagues to provide a comprehensive, high‑quality administration and support service across Complaints and Patient Advice and Liaison (PALS). We are looking for a professional, courteous and responsive individual who wishes to gain a range of experience to help in their future career, hopefully within the NHS. You will be supported to work towards your NVQ level 3 in Business Administration, via a college provider. The 15 months will include 12 months of teaching with 1 tutor session a month and a 3‑month end point assessment. You will be expected to be in the office for 4 days a week with 1 day a week study leave, to be agreed. This role is only available to those who are 18 and over, due to the type of service the team delivers. Main duties of the job The role will include administrative duties such as healthcare records retrieval and distribution, data input to electronic systems, monitoring and responding to emails, filing, photocopying, diary management and room booking. Key priorities include ensuring tasks are completed in a timely manner, meeting deadlines and ensuring accuracy and confidentiality is maintained. The Assistance and Complaints Apprentice will be supported with tasks appropriate to their mandatory and chosen modules to fulfil an NVQ qualification. About us Our vision is to be a first‑class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports this vision – and we all play a part in achieving it, by living up to the values we promise to our patients and each other. As members of staff we are guided by our Proud to CARE values: COMPASSION – treating everyone with kindness, welcoming diversity and inclusion, considering individual needs, and challenging inappropriate behaviours outside of our values AMBITION – aspiring to be the best, reaching high standards, providing exceptional care and services, and achieving measurable improvements in people’s health and wellbeing RESPECT – valuing and appreciating everyone, listening, learning and acting on their experiences, being open and honest, and recognising that working with others brings benefits ENCOURAGEMENT – opportunities for all, supporting education and development, helping people to bring their improvement ideas to life and speak‑up, and getting everyone involved in our future Job responsibilities Please view the attached Job description and Person Specification for more information. Please use your application to demonstrate how you meet each point on the Person Specification. You will need to meet the essential criteria to be shortlisted. AI applications will not be accepted. Person Specification Qualifications and Training Achieved or working towards GCSE / level 2 Maths and English (e.g., GCSEs, Level 2 Certificate, Diploma) Experience Experience of using Microsoft computer programmes – Word, Excel, Outlook, MS Teams, PowerPoint etc. Experience of meeting deadlines (including school and college work) Experience in an office environment Record and document production Responding to emails Data input Customer care experience Skills and Knowledge Willing to undertake further training Accuracy and attention to detail Understanding of confidentiality Ability to build relationships with colleagues and service usersAbility to work with a range of databases/spreadsheets and software applications. Experience of working in a team Understanding of the NHS Personal Attributes Commitment to achieve all apprenticeship Outcomes Professional Responsive Demonstrates our Proud to CARE Values Demonstrates Proud to CARE Values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address Chesterfield Royal Hospital NHS Foundation Trust, 1 Ricketts Hill, Chesterfield, Derbyshire, DE11 3QU #J-18808-Ljbffr