Customer Service Advisor

7 days ago

Belper CP, United Kingdom Blue Arrow Full time

Customer Service Advisor Location: Belper Hours: 39.5 hours per week Pay: £12.93 p / h Monday to Friday between 8am and 6pm One weekend shift on a rotational basis: Saturday 8am-3pm / Sunday 8am-12pm Start Date: TBC Training: 4 weeks (fully paid) Contract: Temp to Perm About the Role We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer‑focused team, helping customers with their boiler cover and product enquiries. You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast‑paced environment and making a real difference to customers. Key Responsibilities Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries. Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused. Support customers with insurance cover management, renewals, and troubleshooting. Assist with sales‑related enquiries - no cold calling involved. Maintain accurate records and update customer accounts. Collaborate with colleagues to ensure smooth operations and customer satisfaction. Take ownership of customer issues and follow through to resolution. What We're Looking For Previous experience in customer service or sales (inbound or outbound). Strong communication skills and a confident, friendly telephone manner. Ability to work in a high‑volume call environment. A proactive attitude and willingness to get involved. Excellent attention to detail and organisational skills. Comfortable using computer systems and managing customer data. Interest or experience in home heating products or boiler systems is a plus. What's in It for You? Structured training and ongoing support Opportunity to work with a reputable and innovative manufacturer Friendly and inclusive team environment No cold calling - all calls are inbound If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. #J-18808-Ljbffr

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