Care Services Customer Partner
1 week ago
OverviewAs a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.ResponsibilitiesPlanning the Care Services workload to ensure that your team provides the very best service possible.Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.Resolve queries and issues raised by care homes.Support with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.Work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.Work across all parts of the pharmacy in the store, including the healthcare counter.Essential Skills & ExperienceNVQ2 in Pharmaceutical Science (or equivalent)Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.Desirable Skills & ExperienceNVQ3 in Pharmaceutical Science (or equivalent)A full driving licence as you'll visit the Care Homes you're supporting.BenefitsBoots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child, including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.Equal OpportunityWe are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.Application ProcessIf this feels like the right job to you and you apply your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide to help you to be at your best. This role requires the successful candidate to complete a after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Background ChecksBoots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. #J-18808-Ljbffr
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