Hardware Response Technician

Job Description The role ofHardwareResponseTechnicianisreally importantto us.Working as a hardware response technician you will have a key role in delivery of our targets in responding to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet checkauditsand site weekly visits. Day-to-day you will do a variety of different tasks depending on the current workload demands, from visiting sites, liaising with customers when arriving on site and fixing hardware faults. This can be anything from repairing the cameras,monitorsand cables, depending on the fault. You will alsobe responsible forall ofour footage retrievalrequests, firmware upgrades and SD card swaps.Additionalto this you will be the main labour source for our de-installations, where you will attend sites to remove our kit safely from our customers vehicles and sending this back to our workshop.This will then go through our health check process before being installed back onto the customers new vehicle by our field engineers. Your workload will be planned into your diary on a week-by-week basis. Working hours ofMonday to Friday, 40 hours a week, plus overtime. Key responsibilities. Health and safety documentation must be completed before commencement of each repair. Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the repair. Perform theallocatedwork on time, accurately and with a high quality of workmanship. Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment. Maintain the accuracy of assignedvan stockto ensure accountability and integrity of stock, ensuring all company equipment iskept secure at all times. Successfully perform duties with minimal daily supervision. Ensure the Company policies and guidelines areadhered to at all times. Maintain pro-active daily communication with customers / internal teams to ensure resolution and appropriate follow up, leading to customer satisfaction. Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier. Engage with other team members to ensure they are aware of all the issues outstanding with VUE customers. Qualifications Ability to prioritise and keep to deadlines within a fast-paced environment Ability todemonstrategood attention to detail, good judgement and showing logical decisionmaking Practical hands-on experience Team player who is confident and a self-starter, with the ability tooperatein a dynamic environment Problem solving ability, a pro-active approach and “can do” attitude A strong desireto effect continuous improvements to the systems and processes Good planning and organisational skills Excellent communication and listening skills A polite,confidentand friendly manner Uses their initiative Flexibility and quick-thinking Well-organised and diligent, even under pressure Additional Information Are you currently working as a labourer, warehouse worker, or in another hands-on role and looking to build a long-term career? Join us as a Trainee Telematics Engineer (Hardware Response Technician), andwe’llprovide full training and a structured career path to help you become a fully qualified engineerWith a wage increasing up to42k a year. Package : £25k-30ksalary. Mon-Friday, Overtime, weekend work. Career progression plan London living wage allowance, 3.5-7% Paid Door to door. Yearly bonus scheme. Length of service scheme. Company events. Sick pay. Pension. Requirements : X1 Saturday per month. #LI-JW1 Note to recruitment agencies : We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. Still Curious? If you feel we are a good match for each other, you can apply online now If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com . Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. #J-18808-Ljbffr