Account Manager
1 week ago
# Applicant Portal:## Job Details: Account Manager| | Account Manager || | Account Manager || | || | Backed by strong investment, we are entering the next phase of EMEA growth and expanding our reach through strategic acquisitions to offer a broader product portfolio to meet industry demand. We are seeking an experienced and driven Account Manager to nurture and grow our existing clients across EMEA. This is a newly created role and is ideal for someone who thrives on building long-term relationships, understands complex client needs and collaborates effectively with internal teams to deliver outstanding results. You’ll be the primary point of contact for a portfolio of large enterprise clients, ensuring their satisfaction, renewing their contracts, identifying growth opportunities, and helping them get the most value from our products and services. || | • Manage and grow a portfolio of existing client accounts to drive retention, satisfaction and growth • Build new senior relationships across the organisations to identify cross-sell & services opportunities • Work closely and collaboratively with the CSM team to enhance client satisfaction • Setup, coordinate and deliver impactful QBRs alongside the CSM and wider team • Create account plans for each of clients, mapping all key stakeholders and challenges • Track performance and prepare reports on key metrics and insights • Marketing and Product teams to refine messaging and drive vertical success • Attend client meetings, tradeshows, and key conferences to network, build new contacts and drive satisfaction & growth • Collaborate with industry associations across the region to expand network and market presence • Provides client feedback and insights to Product to shape our solutions • Maintains accurate forecasting and pipeline discipline in Salesforce • Consistently achieve and exceed renewal, upsell and services targets and KPIs • Stay up to date with industry trends, market changes, and competitive offerings || | 5 years || | Bachelor's Degree || | Private medical insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with professional qualifications |
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