People Services Advisor

People Services Advisor Location: London or Warrington (Hybrid working - 1-2 days / week in the office) At Gousto we are on a mission to become the UK & Ireland's most loved way to eat dinner and for every meal to leave the planet better off. We are proud to be one of the fastest-growing companies in the UK powered by data and a love of food. Together we are changing how people shop, cook and eat at home. Our People Services team supports our entire Gousto population owning the key operational steps in the employee lifecycle. We are on a journey to improve our ways of working by focusing on employee experience, simplicity, automation and compliance. We are looking for a People Services Advisor to join our friendly and collaborative team. This role offers a unique opportunity to lead on process improvement initiatives, work across a wide range of people operations and contribute to an inclusive and engaging employee experience. Core Responsibilities Lead the onboarding and offboarding process for salaried employees ensuring a seamless and high-quality experience Manage the contractor and freelancer onboarding process supporting managers and ensuring compliance Collaborate with the Talent Acquisition team to resolve contract queries and ensure smooth pre-boarding Manage employee life cycle processes including contract changes and family leave entitlements Provide guidance on complex or escalated employee queries to People Services Assistants Advise managers on employee relations matters such as probations, absence and flexible working requests Carry out exit interviews and support ER consistency across the business Drive improvements to people processes focusing on automation, scalability and legal compliance Maintain accurate documentation including contracts, engagement plans, job descriptions and org charts Build trusted relationships with People Partners and Line Managers providing operational support and advice Deliver ad-hoc training and occasional office support including event coordination and reception cover Who You Are You have generalist HR knowledge gained in a fast‑paced commercial environment You build trust and form strong relationships with stakeholders at all levels You have an excellent eye for detail and pride yourself on delivering high‑quality work You are proactive, pragmatic and solutions‑focused in your approach You thrive in a collaborative environment and contribute to shared goals You demonstrate strong communication and organisational skills You are resilient and adaptable, able to manage ambiguity and changing priorities You are highly organised, deadline‑focused and comfortable prioritising workload You are confident working with HR systems, Google Docs and Sheets (including pivot tables and formulas) You understand how to use HR data and analytics to generate reports and insights CIPD qualified would be desirable, although not essential Interview Process Call with a Talent Acquisition 1st stage interview with Hiring Manager 2nd stage interview with Hiring Manager & People Team Inclusion at Gousto Whether its creating diversity in our recipes or building new teams we care about our people and the opportunities they have at Gousto. Across our business we lead with inclusivity and strive for equity in all we do; working hard to ensure Gousto is an environment where you can be totally yourself. Everyone is welcome and we are looking for applications from people of all backgrounds and experiences. For our roles outside of Operations most of our people spend 1 or 2 days in our offices every week combining the benefits of flexibility and time together with colleagues. We want to enable you to do your best work and if you require additional flexibility please talk to us about it. We understand that some individuals may require reasonable adjustments to fully participate in the interview process. Please tell us what you need and we will make every effort to accommodate. (Eg Extra time or systems accommodations). Remote Work: No Employment Type: Full‑time #J-18808-Ljbffr