Deputy Head Housekeeper

Immediate start following a successful interviewWe’re hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities ManagementEstablished in 1980 Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands and South Africa. Employing over 4000 people, Omni provides Housekeeping Recruitment Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine, BDL Hotels, Raffles, Shangri‑La, Ritz‑Carlton and Resorts World.We are currently looking for enthusiastic and self‑motivated candidates for the position of Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel.Benefits from working with the company:Two weekly paymentsUp to 28 days paid holiday per yearPermanent contract of employmentCareer progression on to our Management Programs & Flexible Learning CoursesCompany Benefits including retail discounts on food shopping clothes holidays. eating out and up to 55% on cinema ticketsOpportunity to work with great teams for an industry leaderShift Pattern:Up to 37.5 hours a week Monday to Sunday (24 / 7 Operation)Main DutiesPeopleAssist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines utilising SOP manualsSupport with engaging training leading and inspiring the housekeeping teamEnsure a consistently high level of customer care is always deliveredEnsure the hotel achieves the set target for all housekeeping related auditsEnsure all guests requests and preferences are logged and acted upon to drive guest satisfactionMaintain high staff satisfaction and manage turnover effectivelyEnsure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotelEnsure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the businessConduct regular team member appraisalsSupport with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the departmentEnsure that all Statutory Training Records are in place maintained and reviewed on a regular basisEvaluate performance of all team members under your directionEnsure all staff are trained to the required standard any issues resolved and re‑training completed and all training recorded and records maintainedEnsure all staff are fully conversant with Health & Safety policies and procedures attend relevant training and that attendance on Health & Safety related training courses is recorded correctlyEnsure all staff are trained and adhere to lost property policyLiaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconductQualityDevelop maintain and review housekeeping policies and best practice systems and procedures and standardsDirect and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the businessConduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality appTake responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as requiredTo ensure all keys are signed out and in and regular key audits are completedAssist with the management of lost propertyTo ensure all maintenance defects are reported and rectifiedPromote a culture where all wastage is kept to a minimumTo ensure all guest laundry dry cleaning is processed in accordance with the hotels procedures charges are raised and documentation is completed as necessaryTo be aware of contract work within the hotel e.g. window cleaning ensuring it is completed within the time frameTo complete audits with your Area Manager and or Hotel General Manager where appropriate and action issuesAll cleaning materials and guest supplies are stored correctlyTo check from 75 to 95 rooms on daily basisTo check all vacant ready rooms on daily basisPublic areas and Linen Room quality checks and managementProfitEnsure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wagesTake initial responsibility for managing and resolving all and any payroll or other Team Member queriesTo ensure all stores are ordered in line with company budgetsTo ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basisLinen management using the Linen TrackerPrevious Required ExperiencePrevious Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environmentPrevious people management experienceExperience of dealing with budgets including analysing profit and lossDesirable to have experience of dealing with Health & Safety mattersEssential SkillsExcellent interpersonal skillsExcellent written and verbal communication skillsProficient in the use of Microsoft office packages including Word Excel and OutlookAbility to build rapport quickly and credibly with all contacts including employees Clients and other internal contactsAbility to work effectively under pressureExcellent organisation skillsAbility to motivate and inspire othersFlexible with a willingness to learnKey SkillsActive Directory, General Services, Erection, Administration Support, Interpretation, Call CentreEmployment Type: Full-TimeExperience: yearsVacancy: 1 #J-18808-Ljbffr