Customer Relations Advisor
6 days ago
Customer Relations Advisor Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We’re looking for people who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards. With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly right where you belong. Main Responsibilities At Gleeson Homes, we’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we’re looking for an ambassador of the Gleeson Brand, who works passionately, collaboratively and respectfully. As a Customer Relations Advisor, You Will Demonstrably support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectations. Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area. Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance with the New Homes Quality Code/Consumer Code at all times. You’ll work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints. Other Duties Required Within The Role Are Answering inbound customer calls Ensuring all enquiries are responded to in line with SLA’s, including the management of all voicemail messages and efficient management of the Customer Care email inbox. The Ideal Candidate Excellent customer relationship management skills within an online context as well as face-to-face setting. Excellent customer service communication skills, both written and verbal. IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook) Experience working within a customer service role. Strong collaborative, team working and interpersonal skills. A working understanding of the financial implications of the methods and sequences of build. Extensive product, NHQC and Customer Service experience is preferable. Benefits Generous holiday entitlement of 26 days per annum + bank holidays Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/Store Discounts Development Opportunities Seniority level Entry level Employment type Full-time Job function Customer Service Industries Administrative and Support Services #J-18808-Ljbffr
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Customer Relations Advisor
4 days ago
Leeds, United Kingdom The Caraires Consultancy Full time**Monday 9.00am - 5.30pm (37.5 hours per week)** **£26,555 p/a** **Permanent** Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor...
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Customer Relations Advisor
6 days ago
Leeds, United Kingdom The Caraires Consultancy Full time**Monday 9.00am - 5.30pm (37.5 hours per week)** **£26,555 p/a** **Permanent** Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor...
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Customer Relations Advisor
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Employee Relations Advisor
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Customer Relations Advisor
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Leeds, United Kingdom Cox Automotive Full timeThe Customer Services Team is a busy and integral part of Cox Automotive. The Central Complaints department sits alongside our Legal and Finance teams and supports teams across the UK managing escalated complaints from first point of contact through to resolution. The purpose of the Central Complaints team is to provide exemplary complaint resolution and...
