Client Relationship Executive

TDS Hemel Hempstead, England, United KingdomClient Relationship ExecutiveTDS Hemel Hempstead, England, United KingdomThis range is provided by TDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do.We have a new opportunity within the Client Relations team to join them as a Client Relationship Executive.This is a full-time, permanent position, that will be based at our TDS office in Hemel Hempstead. This position will follow our hybrid working policy of a minimum of 2 days a week in the office.Some of the key responsibilities include:Build and maintain strong relationships with key customers, acting as the primary point of contact and providing support and training as needed.Foster long-term client loyalty by delivering exceptional after-sales service and ensuring a positive customer experience.Schedule and conduct regular check-ins with customers to monitor satisfaction and proactively address any concerns.Monitor competitor offerings to inform strategies that enhance customer retention and satisfaction.Identify and pursue opportunities for growth within existing customer accounts.Collaborate effectively with internal teams (e.g., Sales, Operations, Marketing, Compliance, Finance) to align on customer needs, share insights, and contribute to continuous improvement initiatives.To be considered for this opportunity you must:Demonstrate proven experience in a Client Relationship Executive or Customer Service Advisor role.Have a strong background in customer service, with a focus on delivering high-quality client support.Be proficient in Microsoft Office applications, with practical experience using CRM platforms (e.g., Salesforce).Be able to demonstrate the ability to consistently meet and exceed performance targets.Be willing to attend industry events and conduct client visits as required.TDS offers a plethora of benefits inclusive of:33 days holiday inc bank holidaysPension SchemeAdditional day off for your birthdayPlus many moreIf you have any questions or would like to find out more information, please feel free to contact me directly.TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and SalesReferrals increase your chances of interviewing at TDS by 2xSign in to set job alerts for “Client Relationship Executive” roles.Marcus by Goldman Sachs, Customer Support Agent, LondonLondon, England, United Kingdom 5 days agoCustomer Experience Lead (Full-Time) - Oxford StreetLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 2 days agoCustomer Relationship Management ExecutiveLondon, England, United Kingdom 2 weeks agoClient Success Executive (Account Executive)London, England, United Kingdom 1 month agoFine Wine Customer Relationship ExecutiveLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 weeks agoFeltham, England, United Kingdom 1 week agoCustomer Relationship Management ExecutiveLuton, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoCustomer Success Coordinator-Housing Association EMEA (Remote)London, England, United Kingdom 1 week agoTikTok LIVE - Global Customer Service Representative, Arabic SpeakingLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoCustomer Success Consultant - Graduate - FintechLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoGuest Relations Executive - JW Marriott Grosvenor HouseLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 4 days agoMilton Keynes, England, United Kingdom 3 days agoMilton Keynes, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr