Desktop Support Engineer

3 days ago


Hope under Dinmore, United Kingdom SimpliWiFi - Connectivity and Communications Agency Full time

Join to apply for the Desktop Support Engineer role at SimpliWiFi - Connectivity and Communications Agency3 months ago Be among the first 25 applicantsJoin to apply for the Desktop Support Engineer role at SimpliWiFi - Connectivity and Communications AgencyEmployment Location:Based at our Leominster, Herefordshire office.Employment TypeFull Time with 28 days holiday and benefitsEmployment Salary£22,500 to £23,500 per annumWe are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade, and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.ResponsibilitiesAddress user tickets regarding hardware, software, and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manualsRequirementsProven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roleHands-on experience with Windows/Linux/Mac OS environmentsWorking knowledge of office automation products and computer peripherals, like printers and scannersKnowledge of network security practices and anti-virus programsAbility to perform remote troubleshooting and provide clear instructionsExcellent problem-solving and multitasking skillsCustomer-oriented attitudeCCENT/CCNA/MCSA desirable or relevant field experienceSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMedia and TelecommunicationsReferrals increase your chances of interviewing at SimpliWiFi - Connectivity and Communications Agency by 2xSign in to set job alerts for “Desktop Support Engineer” roles.Hope Under Dinmore, England, United Kingdom 3 months agoHereford, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr



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