IT Support Engineer – Apprentice

4 days ago

Hope under Dinmore, United Kingdom SimpliWiFi - Connectivity and Communications Agency Full time

OverviewSimpliWiFi is a Leominster based Independent IT Management and Cloud Solutions Partner that specialises in supplying Hardware, IT Support, and Cloud Connectivity Services to businesses throughout the UK. With over 25 years of experience in IT Support for Windows, Apple, Linux and Cloud Environments, we identify clients’ issues to fix them quickly. We support clients with both Remote and Onsite IT Services.ResponsibilitiesAnswering and completing IT Support tickets/helpdesk tickets raised by Support clientsOffice 365 console administrationHelping with email migrationsOnboarding new clientsSupport sales team with technical queriesSocial media supportSetting up hardware for clients e.g. laptops, desktops, printers etc.Assisting in IT projectsFollow SimpliWiFi IT policies and proceduresAnswering phone calls and passing on messagesAny ad hoc duties given by other members of the teamSkillsGood communication skills – both written and verbalConfident in using Google Docs, Sheets, and GMailConfident web browsingTeamwork and the ability to work under own initiativeFlexibility with hours if jobs run over etc.Able to work under pressure in a busy fast-paced environmentProblem solving skillsHaving a driving license is preferable; if you do not, you must be able to get to/from the offices in Leominster, HerefordshirePersonal QualitiesAttention to detailOrganisedPositive attitude towards workPassion for technologySelf-disciplineEntry RequirementsThe entry requirements for this IT Support Engineer programme are as follows:3 GCSEs (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. #J-18808-Ljbffr

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