Client Services Executive

2 weeks ago

City Of London, United Kingdom GetAgent Full time

Client Services Executive role at GetAgent in London, England. Role Overview We help homeowners by providing impartial data on estate agency performance; allowing them to make informed decisions on which estate agency to partner with when selling their home. The Client Services team assists customers through gathering relevant information, understanding their needs, providing clarity on data and additional market insights, supporting them with using our services and ultimately booking a valuation with their selected estate agency. You will primarily run over the phone consultations with homeowners who have signed up to our services, providing an all-round exceptional customer experience. What You'll Be Doing Contact homeowners who have signed up to our services; guide them to the point where they are comfortable to book valuations with their selected agents. Be a trusted advisor to home sellers, helping them navigate the complicated process of putting their property on the market and addressing any questions or concerns. Assist our customers in identifying the best estate agents for their particular property and needs through a data-driven approach. Keep accurate records of conversations, outcomes and follow ups through our CRM system. Take pride in delivering a great customer experience. What We'll Need From You Experience: Most suitable for Entry-level / Graduates or some early experience in a comparable role. Intelligence: You'll be able to quickly assess a situation and provide suitable suggestions and valuable market insights; whilst appreciating the importance of the process our customers are entering into. Resilience: You enjoy the challenge of gathering information and providing a solution to our customers queries or issues. Personality: You are a people person; you are engaging and have the ability to build an instant rapport with our customers. Communication: You are a confident communicator and enjoy speaking with a wide range of people. Working Schedule 5 days per week, with a mix of 09:00-18:00 & 11:00-20:00 shifts. Requirement to work every other Saturday (in place of one of the weekdays). 3 days onsite, 2 days WFH. Start Date This role has a planned start date of 24th November 2025. What's In It For You £30,000 starting salary. Comprehensive Benefits package (Including Private medical Insurance, Company pension, Wellbeing allowance and more - head over to our careers site for more information). Hybrid working. Full training & development plan to support your ongoing growth. A great team in a supportive and growing business. #J-18808-Ljbffr

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