Workshop Service Manager

Workshop Service Manager

Are you an experienced Service Manager looking to join a market leader in hire? Do you enjoy supporting colleagues and helping get the best out of them?

We're looking for a Workshop Service Manager to join the Nationwide Platforms team. You'd look after a team of engineers, with full responsibility for the depot.

You'll have a commercial outlook, with a focus on driving best practice to achieve challenging engineering targets.

In return you'll receive a competitive salary, 25 days holiday + bank holidays, life assurance, Westfield Health Insurance and auto enrolment pension plan.

Responsibilities include: - 

Manage all resources related to the maintenance of a hire fleet of powered access equipment.

Ensure effective implementation of all engineering policies and procedures.

Maintain high level of equipment availability and reliability at optimal cost.

Support compliance to all legislative requirements, and internal QHSE standards.

Deliver technical initiatives and projects through to satisfactory outcome.

Ensure continuous improvement in all engineering standards, using best practice.

Produce qualitative and quantitative engineering related information.

Manage workshop labour and administrative resources to achieve all specified maintenance standards and objectives.

Manage appropriate fleet hire availability through day-book.

Provide technical advice to location staff

To meet and greet customers.

To provide handover of machines to customers and familiarise customers with machine operation.

Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale e.g. service, thorough examination etc.

Ensure all engineering related initiatives are carried out to appropriate standard and within acceptable timescales e.g. TechX.

Ensure safe systems of work are applied to all activities carried out.

Report on engineering outputs as required.

Report engineering incidents or issues, including warranty failures and customer damage.

Identify collective and individual staff training needs.

Deliver technical ‘tool-box talk’ type information sessions to engineering staff.

Maintain appropriate stock holding levels for spares, sundries, fuels and lubricants.

Liaise with external parts and service providers when required.

Contribute to inter-group projects and initiatives.

Develop productive relationships across all regional and inter-regional functions to meet the overall business plan.

Share best practice.

About you: -

Previous experience running a team of service engineers in a hire business.

Formally trained in an engineering discipline, and qualified to C&G 390, NVQ level 3, or equivalent.

A demonstrable understanding of HGV compliance.

Good upward and downward communication skills.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment