Senior Manager, Capacity Planning

3 days ago


Greater London, United Kingdom M&G Full time

A leading financial services firm is seeking a Senior Manager for Capacity Planning and Forecasting. This role will lead workforce planning and scheduling while optimizing service delivery across contact centers. The ideal candidate will possess exceptional leadership skills, experience in highly regulated environments, and a strong grasp of forecasting principles. You will be responsible for managing teams, communicating with stakeholders, and implementing governance processes for continuous improvement. Flexible working arrangements are available.
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