Senior Principal Customer Success Manager, Strategic Accounts UKI

Senior Principal Customer Success Manager, Strategic Accounts UKI Join to apply for the Senior Principal Customer Success Manager, Strategic Accounts UKI role at Atlassian Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. This flexibility allows Atlassians to balance family, personal goals, and other priorities. You can work from any country where Atlassian has a legal entity. Interviews and onboarding are conducted virtually as part of our distributed‑first approach. Overview This role is aimed at senior Customer Success leaders who can drive strategic outcomes for our biggest, most complex accounts in the UKI region. The Senior Principal will act as a trusted advisor to C‑suite executives, helping them optimize their digital and AI transformation journeys with Atlassian solutions. Responsibilities Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C‑suite and senior executives, positioning Atlassian as a strategic partner in their digital and AI transformation journeys. Outcome‑Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams. Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check‑ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion. Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders. AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations. Risk Mitigation: Proactively identify risks, raise issues, and drive mitigation strategies in partnership with account teams. Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian’s products, services, and customer experience. Cross‑Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value. Qualifications 10+ years in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers. Executive presence and experience delivering solutions at the SVP/C‑level for Fortune 500/global enterprise customers. Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes). Experience with AI and digital transformation in enterprise environments. Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade‑offs and best practices. Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools. Excellent problem‑solving, communication, and stakeholder management skills. Preferred: 5+ years with Atlassian‑powered solutions, ITSM certification, and experience with MEDDPICC or similar deal qualification frameworks. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family, and your local community. Our offerings include health and wellbeing resources, paid volunteer days, and many more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams around the world, and our solutions are designed for all types of work. Collaboration through our tools turns what may be impossible alone into possible together. We value the unique contributions of all Atlassians and commit to an inclusive culture that never discriminates on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines. We provide accommodations or adjustments throughout the recruitment process – simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh. #J-18808-Ljbffr