Strategic Customer Success Manager

About the TeamMiros Customer Experience includes the following teams: Professional Services Renewals Customer Success Customer Support and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing The Customer Success team is a global group and this role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams.About the RoleMiro is growing its Customer Success organization and we are looking for empathetic customer-centric individuals to join our team A Strategic Customer Success Managers primary responsibility is to ensure our customers realize the value from the investment they have made in order to accomplish this you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio. You will nurture key stakeholder relationships and be passionate about getting multi-threaded within accounts. You will build and maintain joint success plans schedule and run quarterly executive business reviews and you will act as the voice of the customer within Miro.What youll doBe responsible for a portfolio of some of our largest customers within the UKI regionBecome a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomesEnsure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants teamMake sure that customers get maximum value from Miro and give them insight into this through high-touch engagementsPerform ongoing customer engagements to demonstrate value and track business outcomes (monthly meetings QBRs frequent C-level meetings etc)Engage with internal and external stakeholders to improve customer retention metrics (Activation MAU Engagement)Identify track and improve the health status of each of your customersDevelop best practices for customer growth/renewal to ensure ongoing customer successPartner with our sales and renewals teams to help maintain and grow our partnershipsUtilize industry leading tools like Gainsight Outreach Looker to prioritize and manage your portfolioWhat youll need5 years in a Customer Success or other B2B client-facing role or in strategic consulting handling complex accounts2 years experience in a B2B or B2B2C SaaS company as a CSMExperience with enterprise accounts (large multinational organizations with more than 10K employees)Consistent track record of handling small but strategic portfolios of large Enterprise AccountsExperience in working cross-functionally daily. Being the bridge that connects the users with the rest of internal teams (Customer Support Sales Product etc)Strong experience in interacting with decision makers of all levels and various departments and in establishing credibility with key decision makers from the customer sideStrong written and verbal communication skillsExcellent listening skills customer-centric mentality and empathy towards users and customersAbility to recognize & increase business value as well as internal opportunitiesBe a quick learner and have the ability to collaborate in a constantly evolving scale-up environmentHave proactive and collaborative mentality and excellent time management skills ability to handle multiple accounts & assignments simultaneouslyExperience or high curiosity about the SaaS spaceFluency in EnglishProven experience in a consulting firm with a strong track record of strategic problem solving client management and cross-functional project deliveryWhats in it for youCompetitive equity packageHealth insurance for you and your familyCorporate pension planLunch snacks and drinks provided in the officeWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerOpportunity to work for a globally diverse teamRequired Experience:Manager Key Skills Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry Employment Type : Full Time Experience: years Vacancy: 1