Strategic Customer Success Manager DACH

About the TeamMiros Customer Experience organisation includes the following teams: Professional Services Renewals Customer Success Customer Support and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing.The Customer Success team is a global group and this role sits within our Strategic Customer Success team for the DACH region. Our team partners with some of Miros most impactful customers to drive outcomes that matter; whether thats accelerating agile transformation scaling innovation workflows or embedding Miro into key business processes. We act as trusted strategic partners by connecting our product capabilities to customer priorities enabling long-term success and measurable value.About the RoleWere looking for a Strategic Customer Success Manager to join our DACH team and help drive long-term value for some of our most important this role youll act as a trusted advisor connecting Miro to strategic priorities enabling adoption through critical workflows in Engineering Product and Design and building deep multi-threaded relationships across your accounts. Youll lead key engagements like Success Planning customer onsites and Business Reviews and act as the voice of the customer within Miro through close cross-functional collaboration.What youll doOwn and manage a portfolio of approximately 20-25 customers across the Strategic and Enterprise segments ensuring long-term partnership successAlign Miros product capabilities to customer business priorities through tailored high-touch engagements that drive product adoption demonstrate impact across core use cases and maximize ROILead ongoing strategic conversations including regular cadence meetings Joint Success Plans (JSPs) Business Reviews and executive-level engagementsCollaborate with internal stakeholders to influence key customer health metrics such as activation engagement (MAU) and adoptionProactively assess and improve customer health using a data-driven approach to identify risks and opportunities leveraging tools like Gainsight Outreach and LookerContribute to a culture of operational excellence by applying and sharing best practices across the teamCollaborate closely with cross-functional partners such as Sales Renewals Services and Solutions Engineering to drive customer outcomes and account successWhat youll need3 years in a Customer Success or other B2B client-facing role or in strategicconsulting handling complex accounts2 years experience in a B2B or B2B2C SaaS company1 year of experience at a top-tier management consultancy or in a consulting-focused roleProven experience in a consulting firm with a strong track record of strategic problem solving client management and cross-functional project deliveryProven success managing a portfolio of strategic and/or enterprise accounts (large multinational organizations with more than 10K employees)Ability to deeply understand client business goals act as a trusted advisor and align value through thoughtful discovery and a consultative approachAbility to build and maintain strong relationships across a wide range of internal and external stakeholders. Additional experience working with Engineering Product and Design teams is a strong plusComfortable collaborating cross-functionally with internal partners such as Sales Renewals Services Product and Support teamsProficient in using customer success and data analytics tools (e.g. Gainsight Looker) to identify trends risks and opportunitiesExcellent communication storytelling and stakeholder management skillsNative or business-level fluency in both German and EnglishWhats in it for youCompetitive equity packageHealth insurance for you and your familyCorporate pension planLunch snacks and drinks provided in the officeWellbeing benefit and WFH equipment allowanceAnnual learning and development allowance to grow your skills and careerOpportunity to work for a globally diverse teamRequired Experience:Manager Key Skills Bidding,Crane,Finance Management,Accountancy,Avionics,Blackberry Employment Type : Full Time Experience: years Vacancy: 1