Housing Officer

Swyddog Tai Housing Officer Cytundeb dros gyfnod penodol – hyd at Fawrth 2027 Sir y Fflint (Deeside & Cei Connah) Resident Services Team – ClwydAlyn Ydych chi’n mwynhau gweithio gyda phobl ac yn cael boddhad o allu gwneud gwahaniaeth go iawn i fywydau eraill? Os ydych chi’n chwilio am rôl ystyrlon, amrywiol ac un sy’n rhoi’r cyfle i chi gefnogi cymunedau i ffynnu — efallai mai hon yw’r swydd i chi. Y Rôl Fel Swyddog Tai, byddwch yn rhan allweddol o ddarparu gwasanaeth rheoli tai rhagorol sy’n rhoi pobl wrth y canol. Bydd pob diwrnod yn wahanol — o gefnogi trigolion gydag angen am gymorth, i reoli dyraniadau, ymdrin â thai gwag, datrys pryderon cymdogion ac annog cymunedau diogel a glân. Byddwch yn gyswllt pwysig rhwng trigolion, gwasanaethau lleol a phartneriaid — gan helpu pobl i gadw eu tenantiaethau ac i deimlo’n falch o’u cartref. Beth fyddwch chi’n ei wneud Darparu gwasanaeth wyneb-yn-wyneb rhagorol sy’n canolbwyntio ar y cwsmer. Rheoli stadau, cymdogaethau a mannau cyffredin gan gadw safonau uchel. Ymateb i bryderon, cwynion a thoriadau tenantiaeth yn broffesiynol ac yn deg. Cefnogi trigolion gyda lles, rheoli tenantiaeth a chasglu incwm / dyledion. Defnyddio Civica CX i gadw cofnodion cywir a monitro perfformiad. Cynrychioli ClwydAlyn yn broffesiynol mewn cyfarfodydd allanol, gan gynnwys gweithdrefnau llys. Llwyddi i reoli llwyth gwaith prysur — heb golli manylion pwysig. Rydym yn chwilio am rywun gyda Rhaid bod gennych brofiad yn o leiaf un o’r meysydd isod: Tai gwag a dyraniadau Casglu incwm / cefnogaeth dyledion Rheoli stadau a chymdogaethau Ymdrin â phryderon trigolion Rhaid cael trwydded yrru a mynediad at gerbyd. Pam ClwydAlyn? Mae gweithio gyda ni yn gyfle i wneud mwy na swydd — mae’n gyfle i wneud effaith ystyrlon bob dydd. Byddwch yn ymuno ag elusen tai sy’n rhoi pobl gyntaf, ac yn rhan o dîm cefnogol sy’n rhannu’r un nod: gwella bywydau trigolion a chreu cymunedau cadarn. Rydym yn cynnig cyfleoedd datblygu, cefnogaeth barhaus ac amgylchedd lle mae eich llais yn cael ei werthfawrogi. Mae’r gwaith yn heriol ar adegau, ond mae’r canlyniadau’n wirioneddol werth chweil. Os ydych chi am gymryd cam nesaf mewn gyrfa sydd â pwrpas, effaith a chyfle i dyfu — byddem wrth ein bodd yn clywed gennych. Gwnewch gais heddiw a dewch yn rhan o rywbeth sy’n gwneud gwahaniaeth go iawn. Fixed term contract Until March 2027 Covering Flintshire areas such as Deeside and Connahs Quay Resident Services Team – ClwydAlyn Are you driven by great customer service and motivated by knowing your work genuinely improves lives? If you’re someone who thrives in a role with purpose, variety, and the chance to support people and communities to flourish, this could be the perfect fit. About the Role As a Housing Officer, you’ll play a key part in delivering a responsive, people-focused housing management service. No two days are the same. You’ll support residents with a wide range of needs, manage property allocations and voids, promote safe and well-maintained neighbourhoods, and work proactively to resolve issues such as neighbour disputes or arrears. You’ll be the link between residents, partners, and services — helping people maintain their tenancies, access the right support, and feel proud of where they live. What You’ll Be Doing Deliver high-quality, face-to-face customer support. Manage estates, neighbourhoods, and communal spaces to a high standard. Handle resident concerns, complaints, and tenancy breaches with professionalism and care. Provide tenancy and welfare support, including income collection and arrears management. Maintain accurate, up-to-date records through Civica CX. Represent ClwydAlyn in external settings, including court proceedings and case reviews. Balance competing priorities while staying organised and detail-focused. Experience We’re Looking For You’ll have experience in at least one of the following areas: Voids & lettings allocations Income recovery / arrears support Estate or neighbourhood management Handling resident or community issues A full driving licence and access to a vehicle is essential. Why Join ClwydAlyn? This is more than a job — it’s a chance to make a real difference. You’ll be part of a supportive, values-driven organisation that places people first, both staff and residents. Expect a role that’s challenging at times, but always meaningful and deeply rewarding. We invest in our people, offer development opportunities, and work every day to build strong communities where residents can live independently and thrive. If you want a role with purpose, challenge, growth, and impact, we’d love to hear from you. Apply today and help shape better futures within our communities. #J-18808-Ljbffr