2nd Line Infrastructure Engineer

24 hours ago

Cardiff, United Kingdom Net Consulting Full time

2nd Line Infrastructure Engineer Location: Cardiff – Hybrid Base pay range: £57,500 Net Consulting is seeking a skilled and motivated Level 2 Infrastructure Engineer to support and maintain enterprise technologies across hybrid environments. The role is ideal for professionals with hands‑on experience in troubleshooting Linux operating systems and network technologies. The position is based primarily at a client site in Cardiff with occasional travel to other customer locations. You will be responsible for supporting critical infrastructure components in a fast‑paced, secure environment. You must be eligible for UK Security Check (SC) clearance, with potential to progress to Developed Vetting (DV) clearance. Responsibilities Provide Level 2 support for Linux and Windows Server environments Handle networking: Cisco switches and Juniper firewalls Troubleshoot and resolve incidents; escalate when needed Monitor system performance and security Apply patches, upgrades, and configuration changes Maintain accurate documentation and follow escalation paths Essential Skills & Experience Previous experience in Level 2 infrastructure or systems support Strong troubleshooting skills in Linux and network technologies Familiarity with networking (Cisco/Juniper) Experience with Red Hat Enterprise Linux (RHEL) Ability to work independently and in a team Eligible for UK SC/DV clearance Full UK driving licence Desirable Awareness of container technologies (e.g., Kubernetes, OpenShift) Basic scripting (Bash, PowerShell, Python) Exposure to ITIL processes and secure environments Person Specification Integrity & professionalism – demonstrates honesty, ethical behaviour, and professionalism in all interactions Customer focus – committed to delivering value and building long‑term partnerships with clients Collaboration – works effectively as part of a team, supporting colleagues across departments Adaptability – thrives in a fast‑paced, evolving environment and manages changing priorities with resilience Accountability – takes ownership of tasks and decisions, showing initiative and responsibility in delivering high‑quality outcomes Curious and proactive in learning new technologies and staying current with cyber threats and security trends Clear communicator – able to explain technical issues to both technical and non‑technical audiences Detail‑oriented – strong analytical and problem‑solving skills Committed to sustainability, showing awareness of environmental and social responsibility in the workplace Health & wellbeing awareness – values a positive work/life balance and contributes to a supportive and respectful working environment Company Benefits Competitive salary Workplace benefits: contributory pension scheme, private medical insurance, life assurance, critical illness cover, health & wellbeing 25 days’ annual leave (in addition to bank holidays) Performance bonuses (personal & company) Excellent career progression opportunities On‑call/call‑out allowance, where applicable Seniority level Entry level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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