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Merchant Services, Team Lead
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OverviewPosition at WorldFirstAbout Us: Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Ant International strives to become the most trusted digital services connector to achieve sustainable growth of global commerce.This role will be focused on our WorldFirst business line, an international payments business helping move money around the world. We became part of Ant International in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.The RoleWorldFirst Merchant Services is an international team supporting UK and EEA business customers. Our teams are located across London, Amsterdam, Turkey, Egypt and Kuala Lumpur, promoting collaboration, shared insights, and standardised best practices to deliver value to customers. We work closely with Commercial, Tech, QA & Product teams to delight our customers.What You Will Be DoingAchieving all Merchant Services UK & EEA KPIs (metrics include Satisfaction/Speed/Quality/Efficiency).Coaching and developing a team of CSMs to champion the needs of our UK & EEA customers.Directly leading and delivering through the Team Leaders from our outsourced service vendors.Collaborating cross-regionally/functionally to continuously optimise and evolve as a wider business.Leading change projects and ongoing best practice initiatives.What We Are Looking ForExceptional leadership and coaching skills - you know how to build a high performing team and drive results whilst having fun together.Proven client relationship/ account management/ customer service experience (ideally in Payments or FinTech industries).Excellent orator and communicator - you are credible and magnetic.Strong analytical skills - you can articulate complex problems and constructively work through solutions.Positive outlook - you see opportunities in challenges and maintain a constructive mindset.High collaboration & team-oriented ethics - we need each other to deliver.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business Development #J-18808-Ljbffr
