Customer Success Analyst

7 days ago


City Of London, United Kingdom AQMetrics Full time

Customer Success Analyst (French Speaking) Be part of AQMetrics, a leading provider of regulatory risk software for global financial institutions. Our award‑winning SaaS platform simplifies regulatory risk management. We value People First, Customer Delight, Integrity, and Innovation. We are looking for an experienced French‑speaking Customer Success Analyst based in Ireland, France, Luxembourg or the UK to support our Regulatory Reporting team and help customers meet global reporting obligations. What you will do Prepare and review customer global regulatory reports (AIFMD, Form PF, CPO‑PQR, MiFID II, 13F) Assist in developing documentation, specifications and enhancements for the AQMetrics regulatory platform Onboard new customers, including data mapping, data onboarding and product training Map customer data sources to the AQMetrics data interface Monitor ongoing changes to regulatory requirements, updating the regulatory reporting knowledge base Ensure efficient, streamlined, high‑quality filing processes for customers Provide exceptional customer service by responding to queries professionally Collaborate with product engineering to provide customer feedback and enhance the solution Requirements Fluency in written and spoken French (essential) Degree in Business, Accounting or related discipline Minimum 3 years experience in the Funds industry Procedural and technical knowledge of fund accounting Understanding of multiple asset classes (equities, fixed income, FX, credit) Knowledge of OTC derivatives and/or listed derivatives Experience with regulatory risk and compliance software (data mapping, workflows, configuration, rule testing, reporting) Strong prioritisation, multitasking and team collaboration in deadline‑driven environments Excellent interpersonal and communication skills internally and externally Proactive, inquisitive problem‑solving approach Benefits Competitive salary, excellent annual leave, health insurance, pension scheme People‑centric culture and upskilling opportunities Flexible working, bike‑to‑work scheme, active social club with year‑round events #J-18808-Ljbffr


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