Mobilisation Coordinator

Benefits Annual holiday; 25 + Bank holidays Long service awards; continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause The Role We’re looking for a highly organised and proactive Mobilisation Coordinator to support the successful planning, coordination, and delivery of new contract mobilisations across our Repairs & Maintenance and Voids operations. Acting as a central point of coordination between project teams, operational delivery, and client stakeholders, you will help ensure that all people, processes, systems, and resources are fully aligned for a smooth transition from contract award to go-live. This role is essential in setting our teams up for success and ensuring clients receive a seamless, high-quality service from day one. This role supports our long‑term partnership with Notting Hill Genesis (NHG), one of London’s largest housing providers. We deliver reactive, planned and disrepair works across thousands of homes, keeping properties safe, comfortable and well‑maintained, using modern digital systems to keep work flowing smoothly. Responsibilities Mobilisation Planning & Delivery Coordinate and deliver end‑to‑end mobilisation plans, tracking milestones, timelines, risks, and dependencies. Support full operational readiness, ensuring people, processes, systems, assets, and compliance requirements are in place ahead of service launch. Maintain accurate documentation, progress trackers, audit trails, and compliance records to demonstrate readiness. Monitor mobilisation performance against KPIs and escalate risks promptly. Identify potential delays or challenges and support contingency planning. Cross‑Functional Coordination Work closely with Operational, HR, IT, Fleet, Procurement, Commercial, Training and Compliance teams to deliver joined‑up mobilisation activity. Support the recruitment, onboarding, and training of operatives and administrative staff in line with contract requirements. Align mobilisation outputs with internal standards and client expectations, ensuring quality, health & safety, and compliance measures are met. Track resource utilisation and highlight risks or inefficiencies impacting commercial commitments. Client & Stakeholder Engagement Support the Contract Manager as a key contact for clients during mobilisation, providing updates and ensuring expectations are managed. Assist in delivering a smooth customer experience throughout the transition period, responding to operational queries promptly. Facilitate effective communication and knowledge transfer between mobilisation teams and business‑as‑usual operations. Contribute to post‑mobilisation reviews, capturing lessons learned to enhance future mobilisations. This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department. Requirements Understanding of project mobilisation and operational readiness principles. Experience with risk, issue, and action tracking in complex operational environments. Awareness of social housing compliance requirements, health & safety, and KPI frameworks. Excellent organisational and project coordination skills, able to manage multiple workstreams. Strong communication and stakeholder engagement abilities at all levels. High attention to detail and the ability to work effectively under pressure. If this opportunity interests you we would love to hear from you, what are you waiting for Please note we do not require any agency support, any unsolicited CVs will be considered as a gift. #J-18808-Ljbffr