Customer Support Engineer

1 day ago

Worcester, United Kingdom IMT Resourcing Solutions Full time

Customer Support Engineer (Account Management)
£40,000 - £50,000 per annum + Company car + Bonus + Benefits
Permanent Position
Company based in Worcester (This role involves a mixture of site visits, working from home and being based at the head office)
You will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes.
Key Responsibilities:
· Provide technical support for client issues (breakdown, performance concerns, etc.)
· Offer flexible support to customers through remote and on-site fault finding
· Provide regular client training to ensure ‘best practice’ operational and maintenance servicing is carried out.
· Provide group level presentations at both operator and management level.
· Execute a sales strategy, gain repeat sales of all products and spares and offer service capabilities.
· Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction.
· Proactively seek and progress opportunities.
· Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business.
· Manage service contract management to aid revenue generation and renewal.
· Introduce new service agreements.
Skills & Abilities:
· Ability to live and work in the UK, with regular site visits across the UK and Ireland.
· Organised, independent and self-motivated
· Driven, positive, confident and enthusiastic
· Possesses customer-centric approach
· Flexible team player willingness to understand and support the team where necessary
Knowledge & Qualifications:
· Formal engineering qualification (Mech and/or Elec – HNC as minimum, Degree beneficial)
· Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied
· Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems
· Clean driving licence

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