Clerk Receptionist

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust Clerk Receptionist The closing date is 14 December 2025 An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our Reception team within the Cardiothoracic Services. This role is crucial to providing an efficient and effective service to our patients in our Echo, ECG, Pacing and Lung Function Departments across both the Freeman Hospital and Royal Victoria Infirmary. The successful candidate will be able to demonstrate quality customer care, flexibility, reliability and be a strong team player. Interview Date: 08 January 2026 You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE Main duties of the job The successful candidate will work as part of a team to provide a friendly and efficient reception service to patients coming into the hospital, putting the patient at the heart of everything you do. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. You will use the Patient Administration System for booking, cancelling and rescheduling appointments either face to face or telephone, assisting with patient queries which can sometimes be of a complex nature, participating in departmental audits and reports and prioritising their own workload under the supervision of the Reception Team Lead. Good organisational and time management skills are a must. The successful candidate will also be responsible for general admin tasks including processing referrals, filing, posting, attending meetings and completing mandatory training. About us As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: Freeman Hospital Royal Victoria Infirmary (RVI) Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) Newcastle Dental Hospital Newcastle Fertility Centre Northern Centre for Cancer Care, North Cumbria Northern Genetics Service These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. Job responsibilities To provide an effective and efficient reception and administrative service across the Cardiology Tests Service ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work Person Specification Knowledge NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Knowledge of hospital patient administration systems (eRecord) Experience Previous reception/clerical experience in a similar environment Experience in a customer care role Skill Good literacy and numeracy skills IT skills in windows based applications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust #J-18808-Ljbffr