Band 2 Clerical Officer-Radiology

3 days ago

Birmingham, United Kingdom NHS Full time

Job Summary We are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham. Successful candidates must be able to work the following shift patterns. Clerical Officer based at BHH/WHH (Working 30 hours per week) Shift pattern: combination of 8‑2, 2‑8, 9‑3, 3‑9 Working 5 × 6‑hour shifts across a 7‑day service to include weekends and Bank Holidays. Main Duties We are looking for individuals with experience in customer care, reception duties, and excellent communication skills. Work within deadlines and use own initiative. Ensure accuracy and attention to details. Prioritise workload and have experience in NHS clinical systems such as CRIS, Oceano, etc. Use excellent time‑management and work within a team. Liaise with staff, patients and external agencies (GPs, Dentists). Provide patients with support, non‑clinical advice and appointment queries, and notify them of changes. Communicate with empathy and sensitivity, manage difficult situations, and escalated conflict when necessary. Qualifications Good General Education (e.g., GCE in A‑C or GCSE Level 9‑4). A pass in English and Maths is essential. Experience Experience of dealing with the public / customer service experience. Experience working with a range of Microsoft Office packages (Word, Excel, Outlook). Experience of using IT systems. Desirable Experience working in a busy environment. Experience working in healthcare. Contact Moid Khan (Clerical Team Leader – BHH) on 0121 424 3283 or email moid.khan@uhb.nhs.uk About Us University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We develop compassionate and culturally competent leaders, are values‑driven in all that we do, and create a welcoming and inclusive workplace that thrives on the diversity of our people. Job Details Date posted: 05 December 2025 Pay scheme: Agenda for change Band: Band 2 Salary: £24,465 to £24,465 a year Contract: Permanent Working pattern: Part‑time, Flexible working Reference number: 13797 Location Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS Disclosure This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service. Employer Details University Hospitals Birmingham NHS Foundation Trust Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS Employer’s website: https://www.uhb.nhs.uk/jobs.htm #J-18808-Ljbffr

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