Customer Service Supervisor

Customer Service Supervisor Join to apply for the Customer Service Supervisor role at Booker. This role puts you at the forefront of our Business Centre, overseeing a team of over 40 colleagues and driving the high‑standard service our vibrant customer base expects. You will also assume the role of Duty Manager at points throughout the week. About the role This fast‑moving, challenging position offers a fantastic opportunity to begin a career in Food Wholesaling while playing a key part in store management and customer experience. Responsibilities Ensure the team complies with legal standards and company procedures at all times. Ensure team members are fully trained in cash handling to minimise losses. Control debt and recover overdue or failed payments from customers. Maintain accurate and timely payroll records. Engage with customers to prevent or resolve issues and complaints, using feedback to improve service and satisfaction. Liaise with other department supervisors to monitor orders for delivery. Manage a team of customer‑focused individuals throughout the reception and checkout area. Qualifications Passionate about providing exceptional customer service. Flexible, adaptable and enjoys working with, as well as managing, a team. Excellent communicator with some experience in supervising or managing a team. Practical experience in the retail trade. Benefits A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service – a Tesco colleague discount card with 10% (increasing to 15%) off most purchases at Tesco for a 4‑day period after every four‑weekly pay day, plus 10% off at Tesco Café and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, plus further great deals throughout the year. Up to 30% off car, pet and home insurance at Tesco Bank (terms and conditions apply). Free eye test when you spend £50 or more; 30% off glasses, prescription sunglasses and contact lenses when spending £50 or more. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates. An exclusive deals and discounts website, including a cycle‑to‑work scheme. After 3 months service – participation in our annual Save As You Earn share scheme to buy Tesco shares at a discount. Retirement savings plan (pension) – save up to 5% and Booker will match your contribution. Life Assurance – death in service life cover of up to three times annual pay. Health and Wellbeing support and resources, including a 24/7 confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industry Wholesale About Us Booker is the UK's leading food & drink wholesaler. We serve independent retailers, caterers and small businesses from over 190 cash‑and‑carry branches, eight distribution centres, five Best Food Logistics sites, and six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. We warmly welcome conversations about flexible working, and we can support you throughout your application. Employer commitments We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com. Important notices We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer individual feedback to those candidates who attend an interview. Booker Group is part of Tesco plc, but is operated separately from the core Tesco business; the benefits offered will differ from those at Tesco. Contact For more information about us please visit www.bookergroupjobs.co.uk. #J-18808-Ljbffr