Assistant Reservations Manager

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Montcalm Collection At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within every one, our team create unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition, and their creativity, that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality. Overview The Assistant Reservations Manager works closely with the Reservations Manager and Reservations Team across all Montcalm Collection properties in London. This role ensures rate parity across distribution channels, manages FIT allocations and rates, handles group enquiries and quotes, oversees inventory, and ensures bookings are accurate and timely. The role requires a proactive, hands‑on approach, operational knowledge of all hotels, and excellent decision‑making skills. The individual must thrive in a collaborative environment, drive business growth, and enhance the Collection’s brand visibility in the luxury market. Key Responsibilities Supervise the day‑to‑day running of the reservations office and ensure all daily tasks are completed. Record daily room revenue results and prepare 7‑day forecasts for circulation to relevant managers. Monitor competitor hotel performance and pricing strategies. Handle overbookings, serious group requests, and non‑arrival charges in line with budget/yield guidelines. Maintain company profiles, room rates, and bookings accurately in PMS systems (e.g., Opera, OnQ). Handle all group reservations (corporate, leisure, tour operators), including proposals, contracts, confirmations, and rooming lists. Ensure billing arrangements are accurate and reconcile as necessary. Generate and review daily, weekly, and monthly reports (pickup reports, forecasts). Track group performance metrics (conversion rates, room nights, revenue). Train and supervise reservation agents handling group inquiries. Ensure SOPs are followed and updated, and assist in setting departmental goals and KPIs. Liaise with Sales, Revenue, and other departments to optimize occupancy and revenue. Participate in the annual rooms sales budget and strategic planning processes. Maintain awareness of events in London that affect occupancy and adjust strategies accordingly. Perform any other reasonable tasks requested by senior management. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills & Experience Minimum 2 years’ experience in hotel reservations, groups, or events coordination. Supervisory experience preferred. Knowledge of the London hotel market desirable. Familiarity with Autograph Collection/Marriott standards an advantage. Strong attention to detail and organisational skills. Proficiency in hotel PMS (Opera/Marriott systems or similar) and MS Office. Financial acumen with experience in invoicing and billing. Proactive, solution‑oriented, and customer‑focused mindset. Ability to prioritise workload in a fast‑paced environment. Strong interpersonal skills with confidence when dealing with clients. Working Condition Based at Academy within the Montcalm Collection. Full‑time role with flexibility required to meet business needs. Close collaboration with Reservations, Revenue, Events, Finance, and Operational teams. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two‑year service. Cash‑back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday – because your special day matters Eligibility: Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees. #J-18808-Ljbffr