Senior CRM Manager

2 days ago


Greater London, United Kingdom Harnham Full time

Harnham is seeking a Senior CRM Manager in Greater London, England, United Kingdom.Job OverviewJoin a fast-growing retention agency with a specialist focus on CRM and email marketing. With a team of 11, they exclusively partner with leading D2C ecommerce brands, working hands-on with Klaviyo and Shopify.The RoleYou’ll oversee a team of 3 CRM specialists, act as the go-to expert for lifecycle strategy, and directly shape CRM activity across 20+ client accounts. You’ll own CRM KPIs, lead on campaign optimisation and testing, and collaborate with designers, copywriters, and account managers to deliver cutting-edge retention marketing.ResponsibilitiesLead and mentor a team of 3 CRM specialists.Act as the strategic lead across multiple ecommerce client accounts.Develop and optimise lifecycle marketing strategies within Klaviyo.Own CRM performance metrics and client reporting.Partner with internal creative teams to deliver impactful campaigns.RequirementsStrong background in CRM strategy with hands-on Klaviyo expertise.Ecommerce and Shopify experience is a must.Proven leadership experience (managing at least one direct report).Previous agency experience or time spent in a high-growth D2C brand.Confident balancing client strategy with team leadership.What We OfferSalary up to £60,000Hybrid setup: 3 days a week in their new Hackney office.People-first, social culture with regular team events. #J-18808-Ljbffr


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