Healthcare Assistant

The Mandeville Practice, a dynamic and growing practice in Aylesbury, HP21 8TR, has an exciting opportunity for a motivated, enthusiastic, and experienced Healthcare Assistant to join our team.The successful candidate will uphold our values of delivering excellent patient care and contribute to our vision of meeting the health needs of our diverse community.Previous experience working as a Healthcare Assistant in an NHS GP practice and phlebotomy experience (valid phlebotomy training certificate required)are essential.The successful candidate will work as part of an excellent administrative and multidisciplinary clinical team, including GPs, Nurse Practitioners, Nurses, and Clinical Pharmacists.We aim to develop positive, supportive, and professional relationships with every patient, clinician, and allied professional we interact with.We use the Emis Web clinical system.Working hours: Full-time position (37.5 hours per week)Main duties of the jobSupport clinical staff with patient care, including taking observations (blood pressure, temperature, pulse, weight) and recording medical information.Assist with basic clinical procedures, dressings, and wound care under supervision.Prepare patients for consultations and examinations.Perform phlebotomy and other routine clinical tasks, where trained and competent.Maintain accurate patient records using clinical systems (e.g., EMIS Web).Ensure a clean, safe, and welcoming environment for patients and staff.Support health promotion initiatives and provide basic advice on lifestyle and wellbeing.About usThe Mandeville Practice is a well-established, patient-focused GP practice based in Aylesbury, HP21 8TR, committed to delivering high-quality primary care to a diverse community. We provide a wide range of clinical services, including general practice, chronic disease management, preventative care, and health promotion, ensuring our patients receive safe, effective, and compassionate care.Our multidisciplinary team includes GPs, Nurse Practitioners, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, and experienced administrative staff, all working collaboratively to meet the evolving healthcare needs of our patients.At The Mandeville Practice, we value professionalism, teamwork, and patient-centred care, and we are dedicated to creating a welcoming and supportive environment for both patients and staff.Job responsibilitiesPrimary ResponsibilitiesThe following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Undertake new patient and NHS health checksSupport the practice nurse with health promotion programmesCarry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accuratelyFacilitate routine and 24-hour BP monitoring, advising patients accordinglyUndertake wound care, dressings, and other clinical tasks as requiredSupport the practice nurse with the management of chronic disease clinicsCarry out BMI checks as directedAct as a chaperone as requiredPerform venepuncture / phlebotomy (valid phlebotomy training certificate required)When trained, administer flu vaccinationsWhen trained, carry out ear irrigation under the supervision of the practice nurseCarry out ECGs as requestedEnsure specimens are recorded and ready for onward transportationProvide support during minor operations as requiredEnsure the clinical area is adequately stocked and prepared for each sessionEnsure clinical waste is removed from the clinical area and sharps bins replaced in accordance with the practice IPC policyDeliver opportunistic health promotion where appropriateCarry out any other tasks as directed by the lead nurse in support of patient careSecondary ResponsibilitiesIn addition to the primary responsibilities, the Healthcare Assistant may be requested to:Participate in practice audit as directed by the audit leadParticipate in local initiatives to enhance service delivery and patient careSupport and participate in shared learning within the practiceComplete opening and closing procedures in accordance with the duty rotaPerson SpecificationQualifications-GCSE grade A to C in English and Maths -Qualified to NVQ level 3 in Health and Social Care -Literate and able to perform basic numerical calculations -Fluent in spoken and written English -Ability to accurately receive, record and relay information both verbally and written -Ability to store and retrieve files from numerical, alphabetical and computerised filing systems -Computer skill including working with the EMIS Web clinical system -Ability to work on own initiative -Ability to organise delegated work The candidate must have: -Health Care Support Experience -Phlebotomy -To have worked within a practice setting -Experience of working as a health care assistant or equivalent -Knowledge of local community and understanding of a multi-cultural, racially diverse population -Awareness of health and safety issues in the work place -Understanding of the need to keep and maintain accurate records -Understanding of equal opportunities -Understanding of the importance of patient confidentiality and the consequences of breaking confidentiality -Ability to work as part of a multidisciplinary, multi-agency primary care team -Polite and helpful manner -Enthusiasm to learn -Openness to explore alternative working practices -Flexible with working hours -Must have Hepatitis B/Covid Vaccine or be willing to undergo a vaccination programmeCandidates with both clerical and health care support experience will be at an advantage. Those candidates with only one set of experience must demonstrate a willingness to learn the other set of skills. -Experience of dealing with the public face to face and over the telephone -Fluent in one or more languages in the local community and willingness to use this skill in working with the public -Reception experience -Flexible with working hours #J-18808-Ljbffr