Contact Centre Planner: Drive Scheduling, Forecasting

A leading technology company located in Manchester is seeking a Contact Centre Planner. The ideal candidate will manage staff schedules, conduct forecasting, and ensure efficient operations across various functions. Strong analytical and problem-solving skills are required, along with experience in operations and familiarity with WFM tools. This role offers...

Join to apply for the Contact Centre Planner role at Johnson Controls. What We Offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave + Bank Holidays Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Pension plan (up to 7% employer match) Life assurance Employee assistance program...

.Contact Centre Planner page is loaded## Contact Centre Plannerlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30256564**Forecasting and Planning**** What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days annual leave + Bank Holidays*...

A leading technology company in Manchester seeks an Operations Manager in Forecasting and Planning. You will drive operational excellence by managing staff schedules for efficient service delivery, conduct forecasting reviews, and ensure effective team collaboration. This position requires over 2 years of experience in operations and strong analytical...

Forecasting and Planning What we offer Competitive Salary: Reflecting your skills and experience Generous Leave: 25 days annual leave + Bank Holidays Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive...

Forecasting and Planning 🎁 What we offerCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave + Bank HolidaysHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive...

Forecasting and PlanningWhat we offerCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave + Bank HolidaysHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts:...

**Hours: 37 Hours Monday - Friday - Hybrid working available** We have a fantastic opportunity for an experienced Forecast & Scheduling Planning Analyst to join a growing team in Manchester. You will be responsible for the short term forecasting of inbound/outbound activity in the call centre and producing dynamic scheduling plans in order to achieve the...

Forecasting and Planning What we offerCompetitive Salary: Reflecting your skills and experienceGenerous Leave: 25 days annual leave + Bank HolidaysHoliday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive...

About Our Client This is a standout opportunity for an experienced planner or real-time analyst to join a high‑growth contact centre operation at the heart of the car finance industry. You'll be part of a small, collaborative planning team where you'll truly own your area - driving on‑the‑day performance, making live decisions, and influencing change...