People Operations Team Leader

People Operations Team Leader - Cyclical Activity A fantastic opportunity has arisen for a People Operations Team Leader to join the People Services Team within the International People Operations team based in Birmingham city centre. This hybrid role requires working 3 days on site in the Birmingham Office. As part of the HR Shared Service, you will contribute to the employee experience, introduce new technology, and manage People Operations across the firm. Role & Key Responsibilities The role of the People Operations Team Leader is to drive service excellence and data accuracy within the Cyclical Activity Hub, ensuring key deliverables are met. You will provide direct line management to 2-4 People Operations Administrators and work closely with the Emerging Talent team. Direct line management of 2-4 People Operations Administrators Work collaboratively with all Team Leaders within the People Services team Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner Delegate tasks to team members and support team members with prioritisation Support the team with actioning BAU tasks, especially during peak times Produce weekly reports to support the business and People Management Team Ensure all tasks are processed in a timely manner and a seamless onboarding process for trainees, apprentices, interns and summer vacation scheme populations Ensure trainees, apprentices, interns and summer vacation scheme students are added to the internal system promptly and with 100% data accuracy Quality check People Operations Administrator’s data entry and provide team members with real-time constructive feedback Upskill and coach team members to deliver a customer‑centric HR service Investigate escalation and queries as required Respond to queries and requests as required Skills & Experience Attention to detail, with the ability to prioritise and manage high volumes of work while maintaining quality and accuracy Ability to manage own time effectively and work at pace Put the employee’s experience at the heart of all tasks Fantastic organisational skills and ability to multi‑task Proactive, willing to challenge and confident to recommend changes and improvements Experience of working in a fast‑paced team, ideally globally and in a HR Service Centre environment Experience handling high volume work within a team Excellent written and verbal communication skills in English Ability to think on your feet and find solutions to challenges Understanding of HR Service Function is a distinct advantage Experience at team leader/supervisor level is a distinct advantage Good stakeholder management experience Good working knowledge of Word and Excel Key Competencies Commitment to excellence Strong attention to detail Decision making Communication Results orientation Problem solving Planning and Organisation Methodical approach Resourcefulness What’s in it for you? At Eversheds Sutherland, we provide benefits focused on your development, performance, financial future and health, and the opportunity to contribute to the world. Fair, transparent and equitable Share in the success of the firm, rewarding alignment to our values Support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working Support your health and performance through our dental, healthcare and wellness support Support everything you are and all you bring through our powerful commitment to diversity and inclusion Provide a platform for your career through structured professional and personal training, mentoring and development programs Provide experience and opportunity through international and cross‑function exposure Provide an opportunity to give back through our pro bono work and community engagement Help you plan ahead through retirement planning, insurance and assurance Diversity & Inclusion Eversheds Sutherland values inclusivity, diversity of thought and collaboration. We support flexible working arrangements and provide adjustments to help you perform at your best during the recruitment process. #J-18808-Ljbffr